Why This Job is Featured on The SaaS Jobs
This Senior Business Operations Associate role stands out in SaaS because it sits at the junction of platform software and a heavily regulated, partner driven industry. Gigs is positioning connectivity as an embeddable product layer, and the Brazil expansion signals a phase where market entry work becomes a core operating capability rather than a one off project. That combination makes the role relevant to SaaS professionals interested in how product led platforms extend into new geographies and constraints.
From a career standpoint, the work builds durable SaaS operating skills: translating strategy into execution across product, engineering, finance, legal, and operations; defining processes that can be repeated and audited; and creating decision support for leadership under imperfect information. Exposure to cross functional dependencies and external partner coordination is particularly transferable to SaaS businesses that scale through ecosystems, integrations, or regulated workflows.
The role is best suited to an operator who prefers ambiguous problem spaces, frequent context switching, and accountability for outcomes rather than narrow ownership. It fits someone at a stage where independent judgment, structured thinking, and stakeholder management are already strengths, and who wants their SaaS experience to include market launches and operational design, with regular in person collaboration in São Paulo.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Gigs
At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.
Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.
Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.
If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.
Things We Care About
We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.
- Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
- Ownership. If you see something broken, fix it. We don't wait for permission.
- Customer Obsession. Our customers' product is our product.
- Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
- First principles. We don't ask how things have been done before. We ask why they were done that way at all.
The Role
Gigs is expanding into Brazil and this role sits right at the center of that buildout. We're at an exciting inflection point: the strategic groundwork has been laid, priorities are set, and we're now fast moving into execution mode across a wide range of complex workstreams.
As Senior Business Operations Associate, you'll be the engine that makes this happen. You'll work directly with our Brazil lead to drive execution across multiple high-stakes, ambiguous tracks, context-switching between a business development negotiation, a product requirement, and a process design challenge, often on the same day.
This isn't a support role, it's a builder role. You'll own problems end to end, drive clarity where there isn't any, and move fast to deliver results that matter. If you're energized by early-stage markets, thrive in complexity, and want to be part of building something from the ground up in one of the world's most exciting telecom markets, this is the role.
What You Will Do
- Drive the Brazil launch program - own the day-to-day execution of our most critical workstreams across commercial, legal, technical, and operational tracks, including finance, tax, compliance, CX, and SIM fulfillment. You'll keep things moving, hold stakeholders accountable, and make sure nothing falls through the cracks..
- Solve complex, ambiguous problems - take ill-defined challenges, structure them, and turn them into clear paths forward. You'll be the person who figures out what needs to happen and makes it happen.
- Coordinate across internal and external stakeholders - act as the connective tissue between Gigs' global teams (Product, Engineering, Finance, Legal, Operations) and our local partner, keeping everyone aligned and accountable.
- Build operational processes from scratch - design, adapt, and implement scalable workflows for new (local) business processes, from SIM inventory management to tax compliance and customer support.
- Support commercial and financial decisions - prepare analysis, business cases, and briefing materials that help leadership make fast, well-informed calls.
- Identify and close gaps - proactively surface risks, blockers, and inefficiencies before they become problems, and come with a proposed solution.
What We Are Looking For
- 6–10 years of experience in business operations, strategy & operations, product operations, management consulting, or a similarly high-performance environment, ideally with some exposure to early-stage or high-growth environments.
- A bias for action - you don't wait for perfect information. You structure the problem, make a call, and move. You're just as comfortable in a spreadsheet as you are in a room full of ambiguity.
- Strong business judgment - you can connect the dots across commercial, operational, and product dimensions and understand what actually matters.
- Some product sensibility - you understand how technical systems work well enough to be a credible interlocutor with engineering teams and to help shape operational requirements.
- Excellent communication - clear, concise, and confident across written and verbal formats. You can align a room of senior stakeholders or write a crisp one-pager without much help.
- Entrepreneurial and accountable - you take ownership. When something's yours, it gets done. You treat problems like a founder would.
- Based in São Paulo - this is a hybrid role but requires regular in-person presence.
- Portuguese fluency required; strong English is essential for working with our global team.
Work At Gigs
At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.
What We Offer
At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan
Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.
