Why This Job is Featured on The SaaS Jobs
This Technical Intelligence Analyst role stands out in the SaaS ecosystem because it sits at the intersection of product safety, risk intelligence, and operational tooling for widely used AI services. Rather than treating trust and safety as a purely policy or moderation function, the remit centers on turning messy real world signals into structured analysis that can influence mitigation choices and product decisions across a platform context.
For SaaS career development, the work maps closely to how modern subscription products scale responsibly: building repeatable workflows, defining quality metrics, and translating analysis into dashboards and lightweight tools that others can run. Experience here tends to compound across SaaS companies that rely on data informed risk management, from integrity and fraud to platform abuse, because it emphasizes systems thinking and operationalization, not one off investigations.
The role is best suited to professionals who like ambiguous problem spaces but prefer to resolve them through measurable methods and reusable frameworks. It will fit someone who enjoys moving between technical analysis and stakeholder communication, and who wants their output to be decision ready rather than purely exploratory. It also aligns with candidates motivated by safety outcomes in AI enabled SaaS products.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The Intelligence and Investigations team seeks to rapidly identify and mitigate abuse and strategic risks to ensure a safe online ecosystem. We are dedicated to identifying emerging abuse trends, analyzing risks, and working with our internal and external partners to implement effective mitigation strategies to protect against misuse. Our efforts contribute to OpenAI's overarching goal of developing AI that benefits humanity.
The Strategic Intelligence & Analysis (SIA) team provides safety intelligence for OpenAI’s products by monitoring, analyzing, and forecasting real-world abuse, geopolitical risks, and strategic threats. Our work informs safety mitigations, product decisions, and partnerships, ensuring OpenAI’s tools are deployed securely and responsibly across critical sectors.
About the Role
As a Technical Intelligence Analyst, you will produce scaled, rapid risk analysis to generate structured and decision-ready intelligence.You will design and support analytical workflows to help the team identify, validate, and prioritize risks. You will surface novel harms and abuse patterns using an ensemble of technical tools and discovery methods.
In addition, you will scale recurring intelligence workflows to help analysts prioritize information quickly and efficiently. You will help turn recurring intelligence workflows into reusable frameworks, dashboards, AI-assisted workflows, and rapid analysis tools. You will design and implement lightweight technical solutions to help analysts synthesize raw signals into actionable insights at greater scale.
This role is based in San Francisco, CA (hybrid, 3 days/week). Relocation support is available.
In this role, you will:
Design and maintain analytical tools, evaluation methodologies, and quality metrics for intelligence workflows.
Provide structure and technical rigor to analyst-built prototypes, redesigning workflows to be generalizable across use cases.
Transform recurring needs into reusable templates, notebooks, graders, and lightweight tools.
Surface novel harms and abuse patterns across a range of ecosystems and behaviors.
Build rapid analysis workflows around emerging risks.
Deliver, monitor, and maintain risk tools and dashboards.
Use SQL, Python, and AI-powered tools to improve analysis speed, coverage, and consistency.
You might thrive in this role if you:
Have 3+ years of experience in technical intelligence, integrity, trust and safety, operational risk, or a related quantitative risk domain.
Are strong in SQL and Python, including querying, organizing, and transforming complex datasets.
Have delivered zero-to-one analyses and turned them into reusable playbooks, workflows, or lightweight tools.
Have experience with anomaly detection tools, such as PyOD, and discovery processes for surfacing novel or low-prevalence patterns.
Learn new systems, processes, datasets, and team dynamics quickly.
Thrive in ambiguous and fast-moving environments.
Communicate findings clearly, including evidence, uncertainty, limitations, and trade-offs.
Nice to have: technical knowledge of AI systems, experience building graders, classifiers, or analytical scorecards.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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