Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is seeking a Privacy Compliance Counsel to help build, operate, and continuously strengthen our global privacy and AI compliance program in a fast-paced cloud environment. This role combines operational privacy leadership with customer-facing advisory work, partnering closely with Product, Engineering, Security, Risk, and Commercial Legal. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a global team that flies in formation, embraces empathy in decision-making, and goes big in shaping responsible AI and data practices worldwide.
This position will dedicate approximately 70 percent of time to privacy and AI compliance operations and 30 percent to supporting privacy-heavy commercial transactions.
Reporting Line: Chief Privacy Officer and EU Data Protection Officer
Level: 3 to 5 years PQE (mid-level)
Key Responsibilities
Privacy and AI Compliance Program (approximately 70%)
Operational GDPR and Global Privacy Compliance
Lead and mature core GDPR compliance processes, including Data Protection Impact Assessments (DPIAs), including AI-related assessments
Build, maintain, and govern Records of Processing Activities (RoPA) across business units
Conduct Transfer Impact Assessments (TIAs) and design appropriate supplementary measures for international data transfers
Manage and enhance data subject rights processes, including access, deletion, portability, objection, and restriction, with clear playbooks and escalation paths
AI Counseling, FRIA and AISIA
Provide practical front-line legal counseling on AI use cases at the intersection of GDPR, the EU AI Act, and fundamental rights frameworks
Support or lead AI System Impact Assessments (AISIA) and equivalent AI risk assessments
Conduct or support Fundamental Rights Impact Assessments (FRIA) for high-risk or data-intensive AI systems
Partner with Product, Data Science, and Security to embed AI governance into design, development, and deployment processes
Privacy by Design and by Default
Embed Privacy by Design and by Default principles into product and feature lifecycles
Participate in product reviews and change management forums
Identify privacy and AI risks and propose technically feasible mitigation strategies
Ensure documentation and implementation of minimisation, purpose limitation, retention, access controls, and logging requirements
Policies, Governance and Documentation
Draft and maintain privacy notices and layered transparency statements
Develop and update internal policies and guidelines, including data retention, classification, legitimate interests assessments, and repurposing analyses
Strengthen RoPA governance standards and internal guidance materials
Contribute to governance forums and support risk-based decision making and remediation tracking
Rights Handling, Incidents and Oversight
Support the EU DPO in monitoring compliance through reviews, audits, and metrics
Partner with Security and Incident Response teams on personal data breach assessments and regulatory notification analysis
Provide privacy and AI due diligence guidance for vendors and sub-processors
Regulatory Horizon Scanning
Monitor and interpret developments under GDPR, EDPB'S opinions, as well as Member State's guidance on data protection and AI.
Track the EU AI Act, Digital Services Act, Data Act, NIS2, and related digital regulations
Translate regulatory developments into practical program updates, playbooks, and stakeholder training
Commercial Support, Privacy and Data (approximately 30%)
Customer-Facing Privacy Contracting
Draft, review, and negotiate Data Processing Agreements and related security, audit, and assistance clauses
Advise on data transfer mechanisms, including Standard Contractual Clauses, transfer addenda, and supplementary safeguards
Act as a subject matter expert for privacy and AI provisions in master service agreements and cloud contracts, particularly in regulated sectors
Customer Due Diligence and RFP Support
Respond to customer privacy and AI questionnaires, RFIs, and RFPs
Participate in customer discussions to clearly explain Genesys’ data processing practices, privacy controls, and AI risk mitigation strategies
Playbooks and Templates
Cross-Functional Enablement
Translate complex privacy, AI, and security requirements into clear, business-friendly guidance
Design and deliver training for Product, Engineering, Commercial, and other teams on DPIAs, DSAR handling, AI impact assessments, Privacy by Design, and international transfers
Collaborate with global stakeholders to align on risk appetite, decision-making frameworks, and escalation processes
Required Qualifications
3 to 5 years PQE, qualified or legally trained in an EU Member State
Strong hands-on experience in privacy compliance operations, including most of the following:
Conducting and documenting DPIAs and comparable risk assessments
Maintaining or auditing RoPA and related records
Conducting or advising on TIAs and transfer risk assessments
Supporting Privacy by Design and by Default in product or engineering environments
Solid knowledge of GDPR and related EU frameworks, with demonstrated interest in the EU AI Act, DSA, Data Act, ePrivacy Directive, and NIS2
Experience in cloud or SaaS environments and ability to engage effectively with IT, Security, and Engineering teams
Demonstrated ability to manage multiple stakeholders and competing priorities in a global matrix organisation
Strong ethical foundation and balanced, risk-aware judgment
Excellent command of English as working language
Preferred Qualifications
IAPP certifications such as CIPP/E, CIPM, or CIPT
Experience designing or implementing supplementary transfer measures
Experience with AI impact assessments, FRIA, or AISIA frameworks
Experience interacting with supervisory authorities or participating in audits
Knowledge of US or other major non-EU privacy regimes
Fluency in French or another EU language
Core Competencies
Pragmatic and solutions-oriented legal mindset
Strong stakeholder management and influencing skills
Excellent written and verbal communication skills in English
Ability to build trust, influence without formal authority, and uphold key compliance standards
Comfortable operating in a high-growth, evolving global technology environment
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
