Why This Job is Featured on The SaaS Jobs
This role sits at a high-leverage point in the SaaS revenue engine: the scaled, high-volume layer where contract terms, billing accuracy, and customer experience intersect. In subscription businesses, friction in contracting and invoicing tends to surface quickly across large customer cohorts, so a manager focused on 1:many contract management is closely tied to retention outcomes and operational predictability. The remit also signals a mature SaaS environment with established playbooks that still need continuous refinement as products, pricing, and policies evolve.
From a SaaS career perspective, the work builds durable operating skills that translate across customer operations, revenue operations, and commercial enablement. Leading through data, improving throughput, and expanding automation are common scaling challenges in SaaS, and experience partnering with Legal, Customer Success, and Operations creates a practical understanding of how cross-functional decisions affect customer lifecycle moments. The emphasis on trend analysis and process design is particularly relevant for professionals aiming to influence systems, not just individual cases.
The role best fits a people leader who enjoys running measurable service operations while iterating on workflows. It suits someone comfortable balancing coaching with operational problem-solving, and who prefers environments where ambiguity requires clear prioritisation and stakeholder alignment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
POS-25459
Role Summary
Our mission at HubSpot is to help millions of organizations grow better. As the Scaled Contract Management – Team Manager (1:Many), you will lead and develop a high-volume Contract Management team supporting our Scaled customers with billing and contract enquiries. You’ll build on established processes while driving operational excellence, improving efficiency through automation, and strengthening cross-functional partnerships. This role blends people leadership, data-driven decision-making, and continuous improvement in a fast-paced, evolving environment.
What You’ll Do
- Lead and develop a team of Contract Managers responsible for resolving billing and contract enquiries for a high volume of customers.
- Drive day-to-day operational excellence through clear goal setting, performance management, and career development planning.
- Optimise workflows and scale automation to improve efficiency, accuracy, and customer experience.
- Analyse customer and performance data to identify trends, remove friction, and implement operational improvements.
- Partner closely with Legal, Operations, Customer Success, and regional leadership to ensure alignment and seamless contract processes.
- Evolve and refine existing playbooks while identifying opportunities to build new scalable processes.
- Foster a high-performance, inclusive team culture grounded in accountability, ownership, and customer focus.
- Navigate ambiguity and change with clarity, ensuring the team remains focused, motivated, and aligned to business goals.
Required Qualifications
- 3+ years of direct people management experience, with a demonstrated track record of coaching and developing individual contributors.
- Experience leading teams in high-volume, operational environments.
- Strong analytical skills with the ability to interpret performance data and translate insights into action.
- Experience collaborating cross-functionally with Legal, Operations, or Customer Success teams.
- Ability to operate autonomously in complex, fast-paced environments while exercising sound judgment.
- Exceptional organisational skills and attention to detail, with a track record of improving efficiency.
- Strong written and verbal communication skills with the ability to build relationships across levels.
Nice-to-Have Qualifications
- Experience in a SaaS or technology company.
- Familiarity with contract management processes, billing workflows, or terms of service.
- Experience driving automation or process optimisation initiatives.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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