Why This Job is Featured on The SaaS Jobs
Implementation and solutions roles sit at a critical junction in SaaS: they translate a configured product into real customer outcomes. This Solutions Manager position is notable because it centers on end to end delivery of a specific module, Course Planner, while coordinating closely with Customer Success. The remit spans multiple districts and regions, reflecting a SaaS environment where repeatable rollout patterns must still accommodate meaningful variation in customer context.
For a long-term SaaS career, the work builds durable strengths in onboarding and time to value, including scoping, dependency management, and stakeholder alignment. The emphasis on data dependencies, integrations, and large scale spreadsheet work also develops the operational literacy that often separates strong implementers from generalist project managers. Involvement in documenting challenges and supporting product QA provides a practical view of how customer feedback becomes product improvements.
This role tends to suit professionals who enjoy structured project ownership and can switch between technical configuration details and plain language customer communication. It aligns well with someone who prefers cross functional collaboration, is comfortable driving momentum across multiple accounts, and wants to deepen expertise in implementation as a distinct track within B2B SaaS.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
SchooLinks is seeking an Solutions Manager to join our Solutions Team. This role will focus on implementing our Course Planner solutions to allow students on SchooLinks to plan their path forward after graduation.
In this role, you’ll be responsible for overseeing the implementation of this product from start to finish, working alongside each customer’s Customer Success Manager. You’ll manage a diverse book of business, including school districts of different sizes and in different regions.
This role requires the ability to learn and apply technical configurations, as well as the ability to understand various concepts and terminology related to academic planning. You’ll be coming up with creative solutions to customer needs and explaining complex concepts to customers in a way they can understand.
Your Responsibilities Will Include...
- Serve as the main point of contact for those complex implementation projects with our larger clients
- Understand data dependencies and help resolve data issues
- Problem solve and coordinate data integration with our clients and CSMs
- Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions
- Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption
- Discover and document challenges faced and areas for improvement within our process and product
- Continuously define, document problems and challenges faced by our partners
- Assist the product team with quality assurance and improvement of the product
- Help drive adoption and usage throughout implementation period
- Strong project management skills (understand task dependencies/sequence and manage of tasks)
- Strong stakeholder management skills
- 5+ years experience as an implementation specialist or similar role in a B2B SaaS company
- Ability to work with data feeds, including reviewing data files, identifying problems, and performing various actions on data (think spreadsheet manipulation at a large scale)
- Experience with scripting (Python, etc.) and JSON data is a plus but not required
- You are confident presenting to district stakeholders
- Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
- 100% health care coverage for Employee
- 401K with company matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Remote work stipend
- Annual team offsite
A reasonable estimate of the on track earnings range for this position is $70,000 - $100,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
