Why This Job is Featured on The SaaS Jobs
Mid-market Account Executive roles remain one of the clearest windows into how SaaS revenue is built, because the segment sits between high-volume SMB motions and bespoke enterprise deals. This listing stands out for its focus on new business and consultative selling, paired with a product that is positioned to become a core system for customers, which typically raises the bar on discovery, stakeholder alignment, and value articulation.
For a SaaS sales career, this kind of seat tends to develop durable skills that translate across categories: running structured pipeline from prospecting through close, tailoring demos to specific use cases, and operating with forecasting discipline. The remit also signals regular contact with product and marketing partners through customer feedback loops, a common pathway to broader commercial leadership in SaaS organisations.
This role is best suited to a seller who prefers end-to-end ownership of deals and is comfortable balancing inbound and outbound work across varied industries. It will appeal to professionals who enjoy refining their sales craft, staying current as products evolve, and contributing to shared team practices while maintaining individual quota accountability.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
What will I be doing?
- Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment
- Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach
- Provide timely and accurate forecasts and clear visibility on revenue performance
- Maintain up-to-date knowledge of our evolving products and processes
- Create your own demonstrations, tailored to client needs
- Engage in team development and mentoring
- Represent the voice of the customer to cross-functional partners, including Marketing and Product
- Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
What skills do I need?
- 5+ years experience as an Account Executive
- 3+ years of SaaS experience selling similar products
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communication
- Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
- Ability to close net new business in a competitive landscape
- Exhibits a growth mindset, intellectual curiosity, and ambition
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.