Why This Job is Featured on The SaaS Jobs
Customer Success remains one of the clearest career tracks in SaaS because it sits at the intersection of product usage, commercial outcomes, and ongoing customer relationships. This Customer Success Manager role is notable for its ownership of an existing book of business and its emphasis on consistent, phone-led engagement, a common operating model in B2B SaaS where retention and expansion are driven through regular touchpoints and clear value articulation.
From a long-term SaaS career perspective, the work builds fluency in the mechanics that underpin recurring revenue: adoption, stakeholder management, renewals, and identifying expansion paths. The listing also signals meaningful exposure to core SaaS tooling and process discipline through Salesforce documentation and forecasting, alongside developing a practical understanding of how customer feedback and competitive context inform account strategy over time.
This role tends to suit professionals who prefer accountable ownership and structured follow-through, rather than project-only work. It aligns well with someone who is comfortable being the primary point of contact, enjoys consultative conversations, and is motivated by measurable targets while staying calm during escalations. The hybrid schedule also suggests a preference for candidates who value in-person collaboration as part of their operating rhythm.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As aNinjaOneCustomer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build andmaintainstrong, long-lasting customer relationships. As the Customer SuccessManageryou will be the expert in best practices and product adoption negotiating contracts and offeringadditionalproducts and services to help the customer recognize the benefits ofNinjaOne’sSolutions while growing and maximizing profit for the company.
Location-Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday)
As the “single point of contact” for those accounts, you will build relationships toidentify, qualify, sort, and develop your own cross-sell and up-sell opportunities
You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
NinjaOneunifies IT to simplify work fornearly40,000customersin 140+ countries.
TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work.
NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-timework that ishybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
