Why This Job is Featured on The SaaS Jobs
Operational roles are often underrepresented in SaaS hiring, yet they are fundamental to subscription businesses that promise reliable, repeatable delivery. This Hub Associate position sits inside a platform-led consumer service where the product experience depends on fulfilment accuracy, despatch readiness, and compliance. In SaaS terms, it is a frontline role in service reliability, translating digital demand into consistent real-world outcomes.
For a SaaS career, the value is in learning how operational discipline supports retention and trust. Work such as stock accuracy, returns handling, and audit-ready record keeping builds fluency in process design, standard operating procedures, and measurable quality control. Those capabilities transfer well into SaaS environments that run multi-site operations, logistics-enabled marketplaces, or any business where customer experience is shaped by dependable execution rather than software alone.
This role tends to suit professionals who prefer structured work, clear standards, and tangible outputs at the end of each shift. It is also a strong fit for someone who wants proximity to end-to-end service delivery and is comfortable operating under daily checklists, safety procedures, and time-bound despatch cycles. Candidates interested in operations as a long-term track in SaaS will recognise the foundation being built here.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Hub Associate - Wellingborough
Salary - £31,200
Hours- 16:00 to 00:30 (Sunday, Monday, Tuesday, Wednesday, Thursday and Friday)
About Us
Modern Milkman started as a single milkround. Today, we're a global platform helping hundreds of thousands of households run their homes more simply - and more sustainably. From doorstep deliveries to reducing waste and supporting local producers, we make doing the right thing the easiest option. No extra effort, no extra trips, just everyday decisions that add up to real impact.
The Role
The Hub Associate is responsible for executing the core operational tasks that keep the hub running smoothly and safely. This role ensures stock is handled accurately, orders are picked correctly, assets are managed properly, and the yard and site remain compliant and ready for despatch.
The Hub Associate plays a critical role in enabling OTIFIQ by ensuring drivers leave with the right products, in full, and on time.
The Function
Fulfilment depends on disciplined preparation before routes leave the hub. The Hub Associate ensures stock accuracy, despatch readiness, and compliance standards are upheld so drivers can execute deliveries without preventable errors.
Working under the guidance of the Hub Manager and Driver Team Leader, this role supports operational stability, yard organisation, waste control, and food safety compliance.
Duties and Areas of Responsibilities
Stock Handling & Order Preparation
- Receive, move, and store stock accurately within the hub.
- Pick and stage customer orders in line with quality and delivery standards.
- Ensure drivers are provided with the correct orders, in full, and on time.
- Perform regular stock counts and maintain accurate stock records.
- Identify, report, and process damaged or returned goods correctly.
- Support waste reduction by handling stock carefully and following process.
Yard & Asset Management
- Maintain a clean, safe, and organised yard and operational space.
- Sort, clean, and manage returnable assets (crates, pallets, etc.).
- Prepare yard space for inbound supplier deliveries and outbound despatch.
- Ensure all waste is separated and disposed of according to recycling and compliance standards.
- Support loading and unloading activities as required.
Compliance & Safety Execution
- Complete assigned daily checks and operational tasks accurately.
- Follow all food safety and health & safety procedures.
- Report hazards, defects or non-compliance issues promptly.
- Support audit preparation through accurate record keeping.
- Maintain high standards of cleanliness and operational discipline.
Benefits
- 25 days holiday + 8 bank holidays (5 flexible) + your birthday off
- EMI Share Options
- Up to 6% matched company pension
- Access to thanksBen for core & flexible benefits including retailer and cinema discounts
- Employee discount on Modern Milkman products
- Enhanced parental leave & pay
- Life Insurance
- Cycle to work scheme & Octopus EV salary sacrifice
- £300 L&D budget per year
- £300 health & wellbeing budget
- £300 workwear allowance to help get you set up
- In-person company events
- Endless product samples - our category managers love a taste test
- 2x volunteering days and team volunteering days
- Loads of company clubs to join, from book clubs, running, cycling and anything else you fancy
Interview process
⭐️ Screening call with people team → Hiring manager interview → Operational scenario / technical conversation → Ways of working conversation
⭐️ Due to the high volume of applications, it might take us a little longer to get back to you. Most feedback will be shared via email, and we make every effort to provide specific and constructive insights whenever possible
⭐️ We strongly encourage candidates of all different backgrounds and identities to apply. We believe that our team is stronger with a variety of perspectives.
