Why This Job is Featured on The SaaS Jobs
Genesys Cloud sits in the CCaaS and customer experience orchestration segment of SaaS, where product value is proven through real workflows, integrations, and measurable outcomes. A Senior Solution Consultant in a Growth context is notable because it operates at the boundary between platform capabilities and buyer decision making, translating AI, data, and cloud architecture into credible adoption paths for customers evaluating modern CX stacks.
For a SaaS career, this type of role builds durable skills that travel across categories: structuring discovery, shaping solution narratives, and validating value through proofs of value rather than slideware. The emphasis on APIs, data transformation, and AI agents also reflects a broader shift in SaaS go to market toward agentic and automation led use cases, giving experience in how technical differentiation is communicated and de risked during evaluation cycles.
This role tends to suit professionals who enjoy consultative, customer facing work and can move comfortably between technical depth and business framing. It aligns well with someone who wants ownership of end to end pre sales motions, prefers collaborative selling with Sales, and is motivated by repeated exposure to varied customer environments across the United States.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Solutions Consultant – Growth
At Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration—enabling more empathetic, contextual, and outcome-oriented interactions.
We are looking for a Senior Solutions Consultant to join our Growth team supporting customers across the United States. This is a strategic, customer-facing role that blends consultative engagement, solution design, and storytelling to bring AI-powered customer experience transformations to life.
What You Will Do
Partner with Sales and customers to design AI-powered CX strategies and solutions
Own the end-to-end technical selling motions for designated accounts in support of New Logo customer acquisitions
Position Genesys Cloud as an experience orchestration platform
Deliver and support engaging proofs of value, including video, demonstrations, workshops, and pilots
Use expertise in cloud services, APIs, data transformation, prompt engineering, and AI agents to design and recommend systems architectures
Identify and help articulate AI workflows (self-service, agent assist, personalization, analytics)
Assist in building business cases tied to ROI and operational efficiency
Support RFx processes with strong technical contributions
What We’re Looking For
AI fluency with a portfolio as proof
Experience in pre-sales, solutions consulting, or solutions architecture
Strong interest or background in CX, CCaaS, and AI workflows
Demonstrated understanding of cloud architectures, APIs, and integrations
Ability to translate technical concepts into business value
Experience or desire to work with enterprise customers and stakeholders
Strong communication and storytelling skills
Growth mindset—eager to learn, collaborate, and develop into a top-tier SC
Based in the US
Why This Role Is Different
This isn’t just another IC role.
It’s an opportunity to:
Accelerate business transformation by integrating new skills into our proven sales methodology
Be part of a team that values collaboration over heroics
Help shape how modern, AI-driven CX solutions are brought to market
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$123,100.00 - $216,500.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
