Why This Job is Featured on The SaaS Jobs
Genesys Cloud sits in the enterprise SaaS category, where reliability and latency are product features as much as UI is. A Lead Software Engineer in the Media Services Group signals work close to real time customer experience workloads, where availability, fault tolerance, and capacity planning are central to the platform customers depend on.
For a SaaS career, this kind of remit builds durable platform engineering instincts: designing for multi tenant scale, shaping service boundaries, and operating what gets shipped. The listing points to ownership across architecture decisions, CI/CD, and production troubleshooting, which collectively map to the operating model used by mature SaaS vendors. Experience spanning Java and Kotlin services, AWS, and Linux based operations also travels well across cloud native SaaS environments.
This role tends to suit engineers who prefer system level problems over feature only delivery, and who like pairing design work with hands on delivery and incident driven learning. It also fits someone comfortable influencing across teams and raising the bar through code review and coaching, while still being accountable for outcomes in production.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys Cloud Services, Inc. seeks Lead Software Engineer – Media Services Group in Menlo Park, CA. **Telecommuting allowed for this position.**
Job Description: Develop and deploy highly available, fault-tolerant software that will help drive improvements towards the features, reliability, performance, and efficiency of the Genesys Cloud platform. Work with development partners to shape the architecture, design, and implementations of new and existing systems to enhance their reliability, performance, efficiency, and scalability. Design and implement major changes and new features. Identify bottlenecks and problems throughout the infrastructure. Actively review code and provide peer feedback. Provide coaching, guidance, and training to more junior development staff. Explain difficult concepts and influences colleagues below and above their level. Collaborate with engineering teams to identify and resolve pain points. Manages major technical projects, involving delegation of work and review of products. Troubleshoot production issues and come up with solutions as required. Telecommuting allowed for this position.
Minimum Qualifications: The position requires a Bachelor’s degree in Computer Science or related field (or foreign equivalent) plus five (5) years of experience in a computer-related occupation OR a Master’s degree in Computer Science or related field (or foreign equivalent) plus three (3) years of experience in a computer-related occupation.
The position requires any amount of experience in ALL of the following skills:
- Experience with developing applications using Java and Kotlin.
- Experience with REST-style web services and frameworks using Spring Boot.
- Experience with developing, managing, working with CI/CD pipelines.
- Experience with Linux.
- Experience with networking concepts.
- Experience with AWS Cloud technologies.
Telecommuting allowed for this position. Employer will accept any suitable combination of education, training, or experience.
Salary range: $158,000.00 to $168,000.00
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$121,000.00 - $212,800.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
