Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Partner-led growth remains one of the most durable go-to-market models in enterprise SaaS, and this role sits directly in that motion across Central Europe and Benelux. It is positioned at the intersection of channel economics, co-sell execution, and cloud ecosystem leverage, spanning both traditional VAR routes and global systems integrators alongside major technology alliances. The remit signals a mature SaaS organization where partner strategy is treated as a primary revenue engine rather than a support function.
For a SaaS career, the role builds durable operating skills around building repeatable pipeline through third parties, running governance rhythms, and translating platform capabilities into partner-ready plays. Managing a multi-country region also develops pattern recognition for how enterprise buying, delivery capacity, and partner incentives vary across markets, which is highly transferable across cloud platforms and enterprise applications.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Location: Germany (Frankfurt preferred)
Region: Central (Germany, Switzerland, Austria, Poland) + Benelux
Reports to: Head of EMEA Partner & Alliances
Team: 5 Partner Sales Managers (VAR + GSI/STP)
Travel: ~30–50%
Mission
Lead and scale the Genesys partner ecosystem across Central Europe and Benelux, driving pipeline, bookings, and strategic growth through both VAR partners and Global System Integrators / Technology Alliances (AWS, Salesforce, ServiceNow).
This role combines people leadership, partner strategy, and execution discipline to accelerate AI-driven Experience Orchestration adoption across the region.
What you’ll do
1. Regional partner strategy & growth
- Define and execute the regional partner strategy across:
- VAR ecosystem
- GSI & Tech Alliances (STP)
- Prioritize:
- key partners
- industry plays
- AI-led use cases
- Build and drive joint business plans with top partners
2. Team leadership & performance
- Recruit, Lead and develop a team of 5 Partner Sales Managers
- Set clear targets on:
- pipeline generation
- bookings
- partner productivity
- Drive a culture of:
- ownership
- forecast discipline
- execution excellence
3. Pipeline & revenue accountability
- Own regional targets for:
- partner-sourced and influenced pipeline
- bookings growth (YoY)
- Ensure:
- strong pipeline coverage
- forecasting accuracy
- deal hygiene
4. Go-to-market & co-sell execution
- Orchestrate co-sell motions between:
- Genesys Account Executive
- partner sellers
- alliance ecosystems
- Drive:
- account targeting (account triads)
- deal registration discipline
- pipeline acceleration
5. Partner enablement & activation
- Ensure structured enablement across:
- Drive adoption of:
- Genesys Cloud + AI use cases
- integrations with AWS, Salesforce, ServiceNow
- Scale partner capabilities (certifications, COEs, delivery readiness)
6. Governance & executive alignment
- Run:
- QBRs with top partners
- internal pipeline reviews
- Build strong C-level relationships across key partners
- Ensure:
- performance tracking
- MDF governance
- compliance with program standards
What success looks like
- Strong pipeline generation and coverage across all partner types
- Double-digit YoY growth in partner-sourced & influenced bookings
- Increased partner productivity:
- enabled sellers / SCs
- deal registrations
- win rate
- Clear AI pipeline and adoption growth
- Strong executive alignment and partner satisfaction
Qualifications
- 10+ years in enterprise SaaS / cloud partner sales or alliances
- Proven experience managing:
- VAR ecosystems
- GSI / Tech alliances
- Strong track record in:
- pipeline creation
- co-sell execution
- forecast ownership
- Experience leading high-performing teams
- Strong executive presence and stakeholder management
- Fluent German and English required
Core competencies
- Partner-led GTM strategy & execution
- Enterprise sales discipline (forecasting, MEDDICC, deal execution)
- Ecosystem orchestration (VAR + GSI + hyperscalers)
- Leadership & team development
- Value selling and AI-driven positioning
Why this role matters
This is a critical leadership role to:
- scale Genesys’ partner-led growth model
- accelerate AI-driven transformation
- and drive predictable, high-quality revenue across the region.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
