Why This Job is Featured on The SaaS Jobs
This Founder's Associate seat sits at an intersection that matters in SaaS right now: platform companies abstracting complex infrastructure so other software businesses can embed it. Gigs’ positioning in connectivity, with both technical and regulatory constraints, makes the operating model closer to infrastructure SaaS than a typical application layer product, which tends to raise the bar on decision quality and internal coordination.
For a SaaS career, the role offers unusual proximity to how operating cadence gets built and maintained as a company scales. Producing the artifacts that leadership relies on, shaping data into decisions across hiring, finance, and operations, and owning cross functional initiatives are all experiences that translate directly into BizOps, Chief of Staff, or general management paths across SaaS. The emphasis on AI as a force multiplier also maps to a broader shift in modern SaaS teams toward automation and higher individual leverage.
This is best suited to someone who prefers ambiguous problem spaces, can move between analysis and narrative quickly, and is comfortable being accountable without formal authority. It also fits a professional aiming to compress learning by working closely with founders and by spending meaningful time in person within a hub-based setup.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Gigs
At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.
Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.
Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.
If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.
Things We Care About
We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.
- Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
- Ownership. If you see something broken, fix it. We don't wait for permission.
- Customer Obsession. Our customers' product is our product.
- Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
- First principles. We don't ask how things have been done before. We ask why they were done that way at all.
The Role
The Founder's Associate is the operational engine for the Founder’s Office the duo running ops and talent at Gigs, while doubling as a personal assistant to our co-founder Herman. You take on the day-to-day work that keeps the founder's office moving (decks, comms, scheduling, light analysis) so the Laurens can spend their time on strategy and hiring. It is a launchpad role: do it well for two years and the next step is Chief of Staff, BizOps, or your own thing.
What You Will Do
- Drive strategic projects end-to-end on behalf of the founder's office, from launching the SF office, to standing up new operating cadences, to running company-wide reviews
- Build the artefacts decisions get made on: board decks, all-hands, founder updates, the internal memos leadership actually reads
- Pull and shape data to inform calls across hiring, ops, and finance, and surface what the numbers say that nobody is saying yet
- Own cross-functional initiatives that cut across product, talent, ops, and finance and need a single accountable owner with no team
- Use AI as a force multiplier. Ship more than people twice as senior, and raise the bar for what one person can do here
- Spot what is breaking, what is dragging, and what the founders should be paying attention to but are not, then go fix it
What We Are Looking For
- 4+ years at a serious bar: top-tier consulting, banking, a high-trajectory operator role at a strong startup, or equivalent
- Demonstrably high trajectory. You have moved fast in every role you have held and have the references to prove it
- Strong on data. SQL, spreadsheets, a quick model, and the instinct to ask the right question before opening the tool
- AI-fluent. You use Claude, Cursor, n8n, or similar daily and have opinions about which tools earn their keep
- Crisp written communication. You can draft a founder update, board memo, or all-hands narrative without us having to rewrite it
- High agency. You unblock yourself, set your own bar, and do not wait for a process to tell you what is important
- Real ambition. You want to run something inside two years, and you are picking this seat because it is the fastest path there
- Nice-to-have: experience inside a Series B/C startup, ideally fintech, telco, or infra
Work At Gigs
At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.
What We Offer
At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan
Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.
