Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Platform engineering roles sit at the center of modern SaaS delivery, and this Staff Cloud Platform Engineer position is notable for its scope across AWS foundations that support a large, product-led cloud platform. Genesys Cloud operates as an AI-oriented experience orchestration product, which typically raises the bar on availability, security, and governance expectations across multi-tenant services and internal systems.
For SaaS professionals, the career value here is the chance to shape repeatable platform patterns that other teams build on, from Terraform module standards to CI/CD controls and incident-driven reliability improvements. Work that formalizes guardrails, account structures, and deployment practices tends to transfer well across SaaS companies because it maps directly to how subscription products scale safely and predictably. The inclusion of responsible adoption of managed AI services also reflects an increasingly common platform mandate in SaaS: enabling experimentation without weakening compliance or operational discipline.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Staff Cloud Platform Engineer
Location: UK
Level: P4
Timezone: 1st shift (local time)
Position Overview
We are seeking an experienced and highly influential Staff Cloud Platform Engineer to join our IT organization. This role sits one level above Senior and is designed for a seasoned technical leader who drives cloud platform strategy, defines standards, and leads complex, cross-team initiatives.
As a Staff Engineer, you will architect, build, and evolve scalable, secure, and highly available AWS platforms that underpin the company’s corporate infrastructure. You will operate with a high degree of autonomy, influence technical direction across teams, mentor engineers, and partner closely with DevOps, security, and application teams to ensure reliable, efficient, and well-governed cloud environments.
Key Responsibilities
Architect, design, and lead the implementation of scalable, highly available, and secure AWS cloud platforms.
Define, implement, and maintain infrastructure using Infrastructure as Code (IaC) methodologies, with a strong emphasis on Terraform.
Design, maintain, and evolve Terraform modules, standards, and best practices used across the organization.
Define and champion Git best practices, including branching strategies, pull request workflows, code reviews, and version control standards (GitHub preferred).
Design, implement, and maintain CI/CD pipelines, ensuring fast, reliable, secure, and repeatable deployments.
Evaluate, integrate, and operationalize managed AI and generative AI services within cloud platforms, ensuring security, scalability, and compliance.
Leverage AI-assisted tools to improve infrastructure automation, reliability, incident response, and developer productivity.
Partner with security, legal, DevOps, and application teams to ensure safe, compliant, and cost-effective adoption of AI capabilities.
Qualifications
Typically, 8+ years of related experience in cloud infrastructure, platform engineering, or DevOps roles.
Advanced, hands-on expertise with AWS, including compute, networking (VPCs), serverless technologies, and messaging services (e.g., SQS, SNS).
Preferred Qualifications
Additional Information
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
