Why This Job is Featured on The SaaS Jobs
In SaaS companies, internal IT is tightly coupled to uptime, security posture, and the employee experience that enables product and go to market teams to operate without friction. This associate helpdesk role sits at that intersection, supporting a globally distributed workforce and the collaboration tooling that underpins modern subscription businesses. The scope spans endpoint support, account provisioning, and meeting room reliability, all common pressure points in SaaS environments where toolchains are standardized and heavily relied upon.
For a SaaS career, the value is in building disciplined service operations habits early. Working through a ticketing queue, documenting fixes, and handling onboarding and offboarding provides exposure to identity and access patterns, device management workflows, and the operational cadence of a global company. Familiarity with platforms like Okta, Jamf, and Intune tends to transfer well across SaaS employers, and creates a foundation for progression into IT operations, systems administration, or security adjacent paths.
This position best fits someone at the start of an IT career who prefers structured, process driven work and consistent stakeholder interaction. It will suit professionals who enjoy hands on troubleshooting, clear written communication, and learning standardized tooling in an onsite environment with daily coordination across time zones.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role
We are seeking an enthusiastic and customer-focused Associate Helpdesk Engineer to join our global IT Helpdesk team in Bangalore. This is an excellent opportunity for recent graduates or early-career professionals to launch their IT career in a dynamic, international environment. In this role, you will serve as a foundational pillar of support for Wrike employees worldwide, ensuring our global workforce has the seamless technology experience they need to drive Wrike’s success.
This is a full-time, onsite role with mandatory attendance at the office for all 5 working days each week.
Your Impact
- First-Line Champion: Serve as the primary point of contact for IT support requests via our ticketing system, providing friendly, empathetic, and effective technical assistance.
- System Reliability: Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices to minimize employee downtime.
- Lifecycle Management: Support smooth employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns.
- Asset & Space Readiness: Maintain an accurate IT asset inventory and provide vital AV support for Zoom rooms to ensure flawless video conferencing and hybrid collaboration.
Your Qualifications
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field (recent graduates are highly encouraged to apply!).
- OS Knowledge: A solid foundational understanding of both Windows and MacOS operating systems.
- Networking Basics: Familiarity with core networking concepts such as TCP/IP, DNS, and DHCP.
- Communication & Mindset: Excellent written and verbal communication skills in English, paired with a customer-first mindset built on patience and empathy.
- Execution Skills: Strong problem-solving abilities, sharp attention to detail, and the organizational skills required to prioritize tasks effectively in a team environment.
Standout Qualities
- Previous internship or part-time experience in an IT support or helpdesk environment.
- Basic hands-on exposure to Office 365, Google Workspace, or modern ticketing systems.
- A proactive approach to self-improvement, a healthy dose of curiosity, and the ability to remain calm under pressure.
Team Dynamics
You will join our collaborative, global IT Helpdesk team, working alongside experienced IT professionals who are dedicated to mutual growth. This role offers a supportive environment featuring a core training program and direct mentorship designed to get you up to speed. You will collaborate daily with global team members, cross-functional partners, and employees worldwide to tackle technical challenges together.
Our Work Style
We operate in a fast-paced, modern, and tech-forward environment that prioritizes continuous learning and professional development. What sets this role apart from competitors is the immediate, hands-on exposure you will get to enterprise-level infrastructure and cutting-edge tools.
Our Technical Stack
As part of your day-to-day, you will gain deep experience working with:
- Device Management: Jamf (Mac) and Microsoft Endpoint Manager / Intune (Windows)
- Identity & Access: Okta
- Productivity Suites: Office 365 and Google Workspace
- Collaboration & AV: Zoom and modern AV equipment
- Service Management: Enterprise-level IT service management tools
Why Join Wrike?
- 18 calendar days of paid vacation
- 12 days of National & Festival holidays (10 fixed, 2 flexible)
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month.
- Parental Leave: 26 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Group Medical Insurance (Employees + Dependents)
- Term Life Insurance (Rs 50,00,000)
- Personal Accident Insurance (Rs 50,00,000)
- Monthly Broadband / Internet Reimbursement (INR 1500)
- Hybrid Working Model + Complimentary Lunch & Snacks
What’s Next?
- Recruiter Screening - 30 Mins (face to face interview)
- Department Interview - 60 Mins (face to face interview)
- Additional Interview - 60 mins (virtual interview)
- Final Interview - 60 mins (face to face interview)
Your recruitment buddy will be Nandini Singh, Sourcing Recruiter.
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