Why This Job is Featured on The SaaS Jobs
Platform operations work is a core function in enterprise SaaS, where customer outcomes depend on reliable deployments, integrations, and ongoing configuration across complex environments. This role sits in the professional services layer of a security platform business, supporting customers as they adopt and operationalize multiple modules, often alongside existing tooling and processes. The weekend shift detail also signals a coverage model aligned to production support realities in always on SaaS.
For a SaaS career, the value is in building repeatable implementation instincts that transfer across subscription software companies: scoping deployments, troubleshooting at scale, using APIs and scripting to automate routine work, and translating technical constraints into practical rollouts. Exposure to endpoint ecosystems, cloud platforms, and identity and SIEM integrations maps closely to how modern SaaS products are evaluated and expanded inside enterprises. Over time, this kind of platform depth can open pathways into solutions engineering, technical account management, or customer success roles that require hands on product fluency.
This position tends to suit professionals who like structured delivery work with clear milestones, but who are also comfortable switching into diagnostic mode when issues surface. It fits someone early to mid career who wants customer facing technical breadth, prefers remote execution, and is open to nonstandard hours as part of building operational credibility in SaaS.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
CrowdStrike Services is seeking a Platform Professional Services Associate Consultant who would be responsible for the planning, deployment, implementation, and operational support of the CrowdStrike platform and related applications. The Platform Professional Services Associate Consultant will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike platform & applications.
Expected schedule for this position is Wednesday-Saturday or Sunday- Wednesday (10 hours, 4 days)
What You'll Do:
Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications
Assist customer with operationalizing all modules of the Falcon platform
Troubleshoot customer issues across small to large enterprises
Utilize and engineer native and 3rd party software deployment technologies
Develop scripting and application solutions using Falcon APIs
Customer project planning and status
Work closely and collaboratively with customer information technology teams
Leveraging CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management
Assist customers with the integration of CrowdStrike into existing tools
Support both Incident Response and Compromise Assessment teams with deployment of Falcon and Falcon Forensics Collectors
Work closely and collaboratively with Platform Professional Services team to develop customer facing collateral
Ability to travel up to 25% of the time
What You'll Need:
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 2 years of experience performing IT deployments or in an end user/customer environment, as well as experience with the following:
Basic understanding of software deployment technologies
Knowledgeable on Windows, Mac, and Linux platforms
Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
Experience with communications and effective ability to build collaborative relationships
Experience with presentation technical content to various audiences
Experience in computer and network systems security
Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
Proactive and thorough ability to manage work and prioritize customer projects
High level of motivation; self-starter; results driven
Potential for travel and assignment work exists
Bonus Points:
Endpoint Security: Falcon platform (preferred), AV, and EDR solutions
Operating Systems: Windows, Linux, Mac
Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec
Development: PowerShell, Python, Bash, Batch
Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
Compliance: CIS Benchmarks, STIGs, PCI, HIPPA
Database: SIEM, MSSQL, Splunk, LogScale
Identity: Identity, Active Directory, Azure-AD, SSO
Cloud: AWS, Azure, and GCP
#LI-DL1
#LI-Remote
This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.comfor further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $80,000 - $105,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.
For detailed information about the U.S. benefits package, please click here.
Expected Close Date of Job Posting is:04-25-2026
