Why This Job is Featured on The SaaS Jobs
Technical training has become a core scaling lever in SaaS security companies, where product promise depends on consistent operational execution across a SOC and customer-facing support. This Senior Manager, Technical Training role stands out because it sits at the intersection of security operations and enablement, shaping how a remote US organisation turns institutional knowledge into repeatable capability.
For a SaaS career, the work builds durable strengths in systems thinking: diagnosing performance gaps, designing onboarding paths, and tying learning outcomes to operational metrics rather than completion rates. The remit also reflects a modern enablement pattern in SaaS, partnering closely with subject matter experts while using AI-assisted tooling to iterate faster without sacrificing rigor. That combination translates well across SaaS functions where scale, standardisation, and measurable outcomes matter.
The position is best suited to someone who prefers building frameworks over being the primary instructor, and who is comfortable owning an end-to-end lifecycle with ambiguous inputs. It will fit a leader who enjoys developing other practitioners, working cross-functionally with operations managers, and treating training as a product that must be maintained, measured, and improved over time.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Reports to: Director, Security Operations and Enablement
Location: Remote US
Compensation Range: $185,000 to $210,000 base plus bonus and equity
What We Do:
Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.
Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.
Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.
What You’ll Do:
As a Senior Manager, Technical Training, you'll own the full training lifecycle for Huntress's security organization, from identifying performance gaps across the SOC and Global Support teams to building the frameworks, onboarding paths, and programs that close them. The focus of this role is not content delivery, but rather creating repeatable systems that make our people measurably better from day one and well beyond it.
This is equally a people leadership role. You'll develop and grow a team of training practitioners, coaching them toward increasing ownership while you focus on program strategy, operational partnerships, and outcome measurement. You'll collaborate directly with subject matter experts across the security organization, treating AI adoption as a force multiplier for doing this work at a scale that wasn't previously possible. This is a ground-floor opportunity to define how training works within the security organization. The frameworks you build here will outlast any single program.
Responsibilities:
- Own the end-to-end training lifecycle for the security organization - needs analysis, program design, content development in collaboration with SMEs, delivery, and outcome measurement
- Build and maintain onboarding paths that get new hires to operational readiness faster and more consistently across SOC and Global Support
- Partner with SOC and Support Operations Managers to identify performance gaps and translate them into structured, prioritized learning initiatives
- Develop and enforce program quality standards including assessment design, knowledge validation, and effectiveness tracking
- Define and report on enablement metrics that connect learning outcomes to operational performance, not just completion rates
- Leverage AI-assisted tooling to accelerate content development and program iteration without sacrificing rigor
- Develop and grow direct reports, creating clear growth paths and coaching toward increasing ownership of program and content responsibilities
- Maintain a live requirements backlog ensuring programs reflect current operational realities rather than static curricula
What You Bring To The Team:
- 5+ years designing and operating training or enablement programs in a technical domain, with demonstrated ownership of outcomes
- Experience managing or mentoring direct reports with a track record of developing talent toward greater ownership and scope
- Proven ability to conduct needs analysis and translate operational gaps into structured learning frameworks
- Experience building measurement systems that connect programs to performance, not just participation
- Track record of collaborating with subject matter experts to develop technically accurate content without requiring SMEs to carry the instructional design work
- Comfort working in ambiguous, high-growth environments where the process needs to be built before it can be followed
- Familiarity with cybersecurity operations, SOC workflows, or technical support environments sufficient to earn credibility with practitioners quickly
What We Offer:
- 100% remote work environment - since our founding in 2015
- Generous paid time off policy, including vacation, sick time, and paid holidays
- 12 weeks of paid parental leave
- Highly competitive and comprehensive medical, dental, and vision benefits plans
- 401(k) with a 5% contribution regardless of employee contribution
- Life and Disability insurance plans
- Stock options for all full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to the BetterUp platform for coaching, personal, and professional growth
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.
We do discriminate against hackers who try to exploit businesses of all sizes.
Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response.
Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.
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