Why This Job is Featured on The SaaS Jobs
This Driver Operations Specialist role sits at the intersection of SaaS-style marketplace operations and on-the-ground execution, where software-led growth depends on reliable supply. While the listing is framed around a regional driver ecosystem in Chile, the work reflects a broader SaaS pattern: using data, tooling, and repeatable processes to improve acquisition, activation, and retention for a two-sided platform.
For a SaaS career, the standout value is exposure to metrics-driven operational strategy rather than purely reactive support. The remit spans funnel thinking, market research, KPI ownership, and cross-functional coordination, all of which translate well across SaaS businesses that run growth loops, onboarding motions, and lifecycle management. The emphasis on BI tools and structured experimentation also builds a foundation for moving into broader Revenue Operations, Growth Operations, or Marketplace Strategy paths over time.
This position is best suited to professionals who like combining quantitative analysis with stakeholder work and field insights. It will fit someone comfortable turning ambiguous regional signals into clear plans, then aligning teams around execution. It also suits operators who want people management responsibility alongside hands-on problem solving in a product-enabled operations environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Driver Operations Specialist
Department: Market Operations & Supply
Employment Type: Full Time
Location: Chile
Description
We are looking for a Driver Operations Specialist in Chile to manage our driver operations process in their region. This role requires strong communication, organizational, and problem-solving skills to ensure operational efficiency.
Key Responsibilities
- Drive strategy: Design and implement strategies to attract, activate, and retain drivers through effective acquisition channels, tools, and team management.
- Analyze Regional and Market Trends: Use reporting tools given as well as study socio-economic landscapes and user behavior across specific regions, countries, and cities to inform strategies.
- Manage Recruitment Budgets and KPIs: Plan and oversee recruitment budgets while ensuring alignment with key performance indicators.
- Multi-Factor Market Research: Perform immersive studies of new countries or cities, assessing socio-economic conditions through in-depth interviews with users and stakeholders. Supervise and ensure accuracy in research conducted across regions to drive actionable insights. Conduct interviews and focus groups, form actionable conclusions, and leverage findings to improve products and services.
- Competitor Monitoring: Evaluate competitors in targeted regions, countries, and cities to identify market gaps and opportunities.
- Drive cross-functional cooperation: Build strong, collaborative relationships with other departments to achieve exceptional results - business development, marketing, marketplace efficiency and other.
- Excellent people management: Ensure transparent target set up as well as performance tracking; each team member to have personalized development plan.
Skills, Knowledge and Expertise
- Fluent Arabic and B2+ English.
- 2-3+ years experience in business operations/expansion/launching. Ride-Hailing, Delivery, and E-commerce fields are highly preferred.
- Knowledge of analytical tools: Tableau, Google services, and other BI.
- Strong understanding of the sales funnel and how it applies to driver acquisition.
- Sales team management experience is highly desirable, particularly in recruitment or acquisition environments.
- Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements.
- Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions.
- Knowledge of local transportation regulations and market trends would be a plus.
- Adaptability and flexibility.
- Attention to detail and a data-driven mindset.
- Excellent communication and collaboration skills.
Why join us
- Be part of a growing and innovative company with a unique approach to ride-hailing.
- Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued.
- Competitive salary.