Why This Job is Featured on The SaaS Jobs
This role stands out in SaaS because it sits where product adoption meets real-world deployment. OpenAI’s government-facing work implies a platform used across many workflows, with the added complexity of public sector constraints and accountability. The remit blends education, community building, and content systems, reflecting a mature SaaS motion where adoption is driven as much by enablement and trust as by feature releases.
For SaaS career development, the position offers durable exposure to how usage is created and sustained after the initial sale. Managing trainings, playbooks, events, and feedback loops maps closely to product-led growth mechanics, customer education, and lifecycle engagement. The emphasis on capturing signals from users and translating them back to internal teams is a practical pathway into broader roles spanning customer success operations, product marketing, or community-led growth within subscription software.
The best fit is someone who enjoys being a connective layer across functions and audiences, and who can switch between facilitation, writing, and process design without losing clarity. It will suit professionals comfortable representing a technical product in high-stakes environments, and those motivated by turning early curiosity into repeatable, scalable adoption patterns.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
At OpenAI, we believe artificial intelligence should benefit all of humanity — and that belief is nowhere more tangible than in the public sector. Governments serve people at scale, under real constraints, with high stakes and deep responsibility. The OpenAI for Government team exists to help public servants harness AI to reduce friction, increase impact, and spend more minutes on mission.
We partner with state, local, federal, and international governments to enable responsible, human-centered AI adoption — not just through technology, but through trust, education, community, and inspiration.
About the Role
We’re hiring an AI Adoption, Content, and Community Manager for Government Engagement & Enablement — a builder, connector, storyteller, and super-user who lives and breathes ChatGPT and deeply understands public service.
This role sits at the intersection of enablement, education, community, communications, and marketing. You will be the connective tissue between OpenAI and government practitioners around the world — helping them learn, share, teach, celebrate wins, and feel confident using AI in their day-to-day work. You will intrigue them with inspirational adoption, deployment and practical content that makes them want to be customers and you will create initiatives that make them glad to be customers.
You will be an AI adoption expert and enabler, the keeper of government-specific content (training, enablement, messaging), the architect of community experiences (events, cohorts, networks), and a trusted guide who helps public servants see what’s possible — while meeting them where they are.
If you love teaching people how to use ChatGPT, building communities, writing compelling & clear content, running great events, bringing order to chaos, and “giving away the win” so others shine — this role was written for you.
In this role, you will:
Design and deliver training & enablement
Lead hands-on trainings and workshops to help government users get confident with ChatGPT.
Develop lightweight, scalable learning experiences that reduce risk, set expectations, and inspire responsible use.
Help smaller government customers get onboard and drive their practical use of ChatGPT.
Continuously refine OpenAI for Governments customer-facing content based on feedback, usage patterns, and evolving customer needs.
Create operational cadences that include gathering customer feedback across OpenAI for Government to provide back to the product team and others about what we are hearing from our customer base.
You will capture all trainings and enablement sessions with customers and training feedback and will work with teams to identify where we need to pivot or hone our approaches.
You will serve as an in-house expert to government customers looking for expert insight and advice on creating great customer employee/workforce communications campaigns to drive ChatGPT confidence and use.
Be a point of escalation for customers having issues and getting them the support they need.
Build and steward the OpenAI for Government community
Design and grow communities of practice across state, local, federal, and international governments, including location, role-based and mission-based communities.
Create, contribute, and maintain OpenAI for Governments contributions to spaces (virtual and in-person) where public servants can learn from each other, share use cases, and feel supported on their AI journey.
Create delightful experiences and engagements for customers. You will actively match-make and draw insights from commercial, education and other practices and hone them for a government audience.
Act as a trusted, empathetic presence for government users — understanding their constraints, motivations, and missions.
Be the beating heart, the “Chief Encourager” to help make sure every public servant who engages OpenAI feels seen and appreciated.
Own government-specific content and messaging
Serve as the source of truth for maintaining government-focused content, including training materials, enablement guides, playbooks, FAQs, customer impact stories, and messaging. Constantly creating new content, looking for ways to make information more sticky, more dynamic, as well as more digestible and simple.
Translate complex AI concepts into clear, compelling, and accessible language for public servants at every level.
Write high-quality copy across formats: training content, event materials, emails, articles, social posts, community updates, case studies, speeches, presentations, and internal briefs, working as a POC with the GA, Communications, and Marketing teams as needed.
Support OpenAI for Government leaders with compelling presentations, videos, slides and other material to prepare them and deliver memorable moments.
Take materials created by others and help upgrade the design and aesthetic supporting the in-house design, brand, and resource teams as well as outside vendors.
Create standout events and experiences
Plan and execute government-focused events: workshops, listening tours, roundtables, panels, hackathons, community showcases, and more.
Partner with Customer Success, Sales, Product, GA, Readiness and Marketing to deliver cohesive, high-impact experiences.
Ensure every event leaves participants feeling smarter, more capable, and genuinely excited about what AI can do for their mission.
Create new and exciting SWAG, and other physical elements to ensure OAI leaves a lasting impression.
Champion adoption through inspiration
Highlight and celebrate government “wins,” champions, and creative uses of ChatGPT.
Build recognition mechanisms for government adoption of AI that rewards curiosity, experimentation, and impact.
Be a master at amplifying others — making customers and colleagues the heroes of the story.
Create and maintain the customer impact story repository, and feed impact stories through the OAI, including updating core materials with inspirational examples.
Record and help customers, colleagues, and OAI leaders record multi-media content including videos, podcast, and other recordings.
Operate with a systems mindset
Build repeatable, scalable processes for content creation, community engagement, and training delivery.
Track engagement and adoption signals to understand what’s working and where to iterate.
Use tools and automation (including ChatGPT itself) to move fast without losing quality.
Systematize the creation of new feature content as well as updates across newsletters, emails, community site, Academy, customer trainings and all content.
What You’ll Bring
7+ years of experience in technology adoption enablement and training, community management, communications, marketing, education, or related roles — ideally around AI and with complex or mission-driven organizations.
Government experience or deep government adjacency (public sector roles, contractors, NGOs, civic tech, policy, or government-focused companies).
Exceptional writing and storytelling skills — you can make complicated things simple and inspiring.
Proven ability to plan and run events that people actually want to attend.
Comfort training and speaking to groups — from frontline practitioners to senior leaders.
A collaborative, low-ego working style — you genuinely enjoy “giving away the win” people want you in the room with them, your positivity and enthusiasm is infectious.
Deep curiosity and enthusiasm for AI — you are a power user of ChatGPT and are constantly exploring what’s possible.
Strong empathy for public servants and respect for the constraints they operate under.
Ability to work cross-functionally and keep many moving pieces aligned.
Preferred Qualifications
Experience supporting large-scale technology adoption (AI) or behavior change.
Familiarity with state, local, federal, or international government ecosystems.
Background in education, training design, or enablement programs.
Experience with event creation and management
Experience building champion networks, communities of practice, or peer-learning programs.
Experience with selling and organization a business to sell, regardless of product or industry
Why This Role Matters
This role helps shape how governments around the world experience AI — not as a buzzword or a mandate, but as a practical, human tool that supports people doing hard, important work. You’ll help public servants feel capable, confident, and excited — and you’ll do it by building community, telling great stories, and making others successful.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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