Why This Job is Featured on The SaaS Jobs
This Senior Product Manager role sits in a mature, global subscription business where SaaS-style growth work is tightly coupled to platform intelligence. The remit centers on building an “intelligence layer” for subscription growth, which is a common pattern in modern SaaS: using data signals and ML-driven decisioning to shape lifecycle experiences across acquisition, activation, retention, and monetization.
From a SaaS career standpoint, the role offers durable experience in translating commercial goals into measurable product bets, then validating them through experimentation. It also emphasizes the product craft required for ML-enabled systems, including evaluation, tradeoff thinking, and cross-functional alignment with data science, engineering, and insights. That combination tends to transfer well across subscription-led SaaS companies where personalization, pricing, and lifecycle optimization increasingly rely on model-driven decisions.
This position is best suited to product leaders who enjoy operating at the intersection of strategy and technical depth, and who prefer evidence-based iteration over opinion-led prioritization. It will appeal to professionals comfortable shaping roadmaps in ambiguous problem spaces, collaborating across specialized teams, and making pragmatic calls about when ML is worth the complexity.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Spotify’s mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators.
The Subscriptions Mission builds and evolves Spotify’s subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly.
User Understanding sits within Subscriptions and focuses on building the intelligence layer that makes our growth efforts smarter—through decisioning, data signals, and ML models that power personalization across surfaces and lifecycle moments. You’ll work at the intersection of machine learning innovation and commercial strategy, partnering closely with ML engineers, data scientists, data platform teams, product insights, and business stakeholders to shape high-impact growth initiatives.
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What You'll Do
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Define the strategy and roadmap for key subscriber growth initiatives, focusing on applying AI/ML in the right places balancing business goals, ROI and technical feasibility
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Deeply understand business metrics and user behavior, leading to well-researched hypotheses for testing and future AI/ML development
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Lead end-to-end product development from problem definition through system deployment and adoption, working across research, engineering, and business teams
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Drive experimentation programs that rigorously test ML-powered features against baselines, making data-informed decisions about when to scale AI-driven experiences
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Collaborate with engineers and data scientists on technical decisions to drive innovation and impact
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Build products at scale that impact hundreds of millions of users across diverse markets, considering localization, infrastructure constraints, and varying user contexts
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Stay current with AI and ML technology trends, looking for opportunities to match with key business objectives
Who You Are
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You have 5+ years product management experience with proven track record launching ML/data-driven products at scale
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You have strong technical fluency in data science, recommender systems, machine learning concepts, model evaluation, A/B testing, and data pipelines. You can review and challenge technical decisions.
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You have strategic judgment about when to apply ML vs. GenAI vs. other tools and you understand the cost-benefit tradeoffs of complex systems
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You understand subscription business and e-commerce fundamentals in consumer products
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You are an excellent communicator who can collaborate cross functionally and communicate complex ideas to stakeholders at all levels
Where You'll Be
- This role is based in London (UK) or Stockholm (Sweden)
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