Why This Job is Featured on The SaaS Jobs
Enterprise SaaS lives or dies on what happens after the contract is signed: deployment, governance, and measurable outcomes. This Senior User Researcher role sits squarely in that reality by focusing on the admin and IT personas who configure, secure, and scale a product across an organization. The remit spans platform setup, permissions, trials, and ROI measurement, all areas that typically determine time to value and long-term retention in B2B software.
For a SaaS career, the role builds durable expertise in researching multi stakeholder systems where buyers, admins, and end users have different incentives and risk thresholds. Mixed methods work across the product lifecycle, paired with close partnership across product, engineering, data science, and go to market, develops the ability to translate qualitative insight into roadmap decisions that move adoption and expansion metrics. Experience with AI tooling in the research workflow also aligns with how modern SaaS teams are evolving their research operations.
This position fits a researcher who prefers complex workflows over single feature usability, and who can independently scope studies, recruit participants, and connect findings to business relevant outcomes. It will suit someone who enjoys influencing platform direction while mentoring others on evaluative research practices.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
At Glean, our Enterprise and Platform experiences are foundational to our customers' success. We are looking for an experienced Senior User Researcher to focus on our admin persona—the IT leaders, setup admins, and citizen developers who deploy, configure, govern, and expand Glean within their organizations.
As a dedicated researcher for this high-priority investment area, you will play a critical role in removing deployment friction, improving the sandbox and trial experiences, and shaping the future of agent governance and ROI measurement. You’ll collaborate closely with members of our product, design, engineering, and GTM teams to integrate research into roadmaps, drive impact from insights, and ensure admins can unlock and prove Glean's value.
This role is part of our Design team, a tight-knit and collaborative group. This is an exciting opportunity for a seasoned researcher who thrives on untangling complex enterprise workflows and helping to grow the team in the future.
You will:
- Own high-impact research for the Enterprise & Platform area, focusing on admin, IT, and builder experiences.
- Conduct mixed-methods research across the product lifecycle—foundational, generative, evaluative, and post-launch.
- Help shape critical product areas including admin onboarding, platform setup, governance and permissions, billing and consumption visibility, and ROI reporting.
- Generate actionable insights that improve deployment, rollout confidence, adoption, and long-term customer value.
- Partner closely with Product, Design, Engineering, Data Science, and cross-functional stakeholders to influence roadmap and execution.
- Mentor and enable others to run high-quality evaluative research when appropriate.
- Use AI tools thoughtfully across the research workflow while maintaining rigor, sound judgment, and high-quality outputs.
About you:
- 5–7+ years of User Experience Research (UXR) experience, with a proven track record of shaping B2B or enterprise product strategy.
- Deep expertise with IT, admin, and builder personas—specifically researching deployment, governance, and configuration in complex software environments.
- Strong systems-thinker capable of navigating multi-stakeholder ecosystems (buyers, admins, end-users, security) to balance competing needs and risk thresholds.
- End-to-end impact—ability to connect research on ROI, time-to-value, and adoption directly to shipped product decisions alongside PM, Design, and Engineering.
- Mastery of qualitative methods (contextual inquiry, journey mapping, JTBD) combined with strong quantitative research skills (survey design, statistical literacy, and triangulation with behavioral product data).
- Self-directed and scrappy—comfortable scoping, recruiting, and driving research independently in a fast-paced, ambiguous environment.
- Nice-to-haves:
- Working knowledge of SQL or a scripting language such as Python or R for exploratory analysis.
- Experience with enterprise security, compliance, or governance research, including developer tools, APIs, platform products, or technical setup workflows.
- Familiarity with enterprise APIs, MCP, connectors, or integration architecture.
- Background in productivity tools, collaboration software, or knowledge management.
- Applied AI proficiency: hands-on experience using AI tools across the research lifecycle, with strong judgment about rigor, bias, and reliability.
Location:
- This role is hybrid (4 days a week in our Mountain View office)
Compensation & Benefits:
The standard base salary range for this position is $185,000 - $210,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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