Why This Job is Featured on The SaaS Jobs
This Forward Deployed Engineer Strategist role stands out in the SaaS ecosystem because it sits at the boundary between a developer platform and real customer production environments. ElevenLabs operates as an AI product company with an API surface and multiple product lines, which typically creates a steady stream of integration patterns, deployment constraints, and feedback loops that shape what becomes “product” versus what remains bespoke.
For a SaaS career, this kind of work builds durable leverage: translating ambiguous customer goals into implementable prototypes, validating value quickly, and then folding learnings back into the platform. Experience gained here tends to transfer across modern SaaS motions where solutions engineering, product strategy, and developer experience overlap, especially in API-first businesses where adoption depends on time-to-first-value and reliability at scale.
The role fits professionals who enjoy context switching between technical depth and structured communication, and who prefer owning outcomes across discovery, implementation, and stakeholder alignment. It is also well suited to those motivated by synthesising signals from multiple customers and turning them into reusable approaches, rather than focusing solely on a single internal codebase.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
As a Forward Deployed Engineer Strategist, you'll work as part of a driven and creative team of Engineers, Product Designers, and other Strategists to deploy our voice AI technology against the most challenging problems our customers face. Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the data means, what the product needs, what users are motivated by, and where the impact could be.
No two days are the same, but as a FDE Strategist you can expect to:
Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points.
Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions.
Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations.
Guide customers on best practices for implementing our voice and audio AI models to maximize their effectiveness.
Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.
Collaborate with our Research and Product teams to incorporate field insights into ElevenLabs' software products and AI models.
Build and deliver compelling demos of our voice and audio AI technology to new and existing customers.
Scope out potential applications in new industries and expand our AI solutions across different sectors globally.
Take full ownership of end-to-end execution of major projects for our most strategic partners, working hands-on to deliver high-impact solutions.
Collaborate daily with our customers' engineering and executive teams to ensure optimal implementation of ElevenLabs' technologies.
Requirements
Experience working with customers in a technical capacity. It's ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them.
Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building.
Excellent communication and problem-solving skills, especially in terms of ability to summarize complex technical concepts and using logic in pursuing optimal solutions.
A proven track record of taking ownership of complex projects and delivering results.
Adaptability to work across different customer environments and technical use cases.
Technical aptitude to quickly understand our voice and audio AI models and their applications.
Location
This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw.
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