Why This Job is Featured on The SaaS Jobs
This Client Specialist role sits at the heart of a mature B2B SaaS model: retaining and expanding existing customers for a platform used across large, distributed IT environments. In digital employee experience management, value is proven through measurable outcomes and ongoing adoption, which makes account ownership less about one-off transactions and more about sustained commercial impact over the customer lifecycle.
For a SaaS career, the position builds durable skills in renewals and expansion motions, strategic account planning, and value-based selling. It also provides day-to-day exposure to the cross-functional operating rhythm common in enterprise SaaS, coordinating pre-sales, services, delivery, customer success, and marketing around a single account strategy. That experience tends to transfer well across SaaS businesses where net retention, forecasting discipline, and contract management underpin predictable revenue.
The role is best suited to early-career commercial professionals who want clear ownership of outcomes within named accounts and who prefer structured sales execution supported by established methodologies. It will appeal to those comfortable balancing tactical deal work with longer-horizon account development, and to candidates motivated by becoming a trusted advisor in complex customer organisations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job Description
The Client Specialist is responsible for supporting and growing business with a defined set of Nexthink’s existing accounts.
• Lead and co-ordinate the activities of pre-sales, professional services, service delivery managers, customer success, marketing and working with functional leaders to ensure the right skills and resources are aligned to achieve success.
• Drives renewals, expansion and upsell sales motion.
• Has responsibility for the overall account strategy and management including the creation and execution of a business-outcome based strategic account plan.
• Maintains high touch and trusted advisor status with the customer establishing trust.
• Oversees and implements business case & value selling strategies which align the customer’s needs.
• Manages tactical business while investing in larger, longer term strategic opportunities.
• Conduct negotiations with mutual best interest via contract management and pricing strategy.
• Develop and attain accurate quarterly and annual revenue forecasts for every account.
• Embodies our core values in all that you do: We are one team, We are positive, We keep growing and We get things done!
Qualifications
- 1-3 years track record in sales with quota achievement
- Previous sales experience gained within software or solution sales organisations
- Demonstrable track record of achieving sales targets
- Enjoys working in a target / reward-driven environment
- Understanding of MEDDPICC, Challenger or other SaaS aligned sales methodologies
- Bachelor's Degree or equivalent
- Fluency in English & German
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.
