Why This Job is Featured on The SaaS Jobs
This Senior Manager, Transformation Strategy role stands out in the SaaS landscape because it sits at the intersection of cloud platform evolution and enterprise operating change. Genesys Cloud is positioned as an AI-powered experience orchestration platform, and roles like this become central when a SaaS product and its go-to-market motions require consistent internal alignment across many initiatives and leaders.
For a long-term SaaS career, the value is in learning how transformation is translated into measurable outcomes and executive decisions. The work emphasizes building a single, data-driven narrative across strategy, operations, and performance, a capability that transfers across SaaS companies navigating platform shifts, AI adoption, or multi-year execution programs. It also develops a practical toolkit in stakeholder influence, synthesis, and executive-level communication that often determines whether cross-functional programs actually land.
This is best suited to professionals who enjoy ambiguity reduction more than pure delivery, and who prefer working through alignment, framing, and decision support rather than owning a single functional lane. It fits someone comfortable moving between quantitative signals and qualitative context, and who is motivated by making complex transformation legible to senior leadership.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
What this role is:
As Senior Manager, Transformation Strategy at Genesys, you will help shape how the organization understands, communicates, and aligns around enterprise transformation.
Transformation efforts often span multiple initiatives, functions, and priorities. As a result, leaders can develop different perspectives on what transformation means, what progress is being made, and where the organization is headed. This role exists to create clarity.
You will establish and maintain the enterprise transformation narrative, creating a consistent, data-driven view of transformation priorities, progress, outcomes, and business impact. Working across business functions, transformation leaders, and executives, you will synthesize information from across the organization into a cohesive story that helps leaders make decisions, drive alignment, and communicate transformation consistently.
Success in this role requires strong business acumen, strategic thinking, and the ability to translate complex information into compelling, evidence-based narratives that connect transformation activities to measurable business outcomes.
What this role isn't:
This role is not a corporate communications or public relations position.
It is not responsible for creating broad employee communications campaigns or managing communication channels.
It is not an administrative support role focused on presentation production or meeting coordination.
Success is measured by the organization's ability to maintain a consistent, credible, and data-driven understanding of transformation priorities, progress, and outcomes.
What you'll bring to the table:
Exceptional ability to synthesize complex business information into clear and compelling executive narratives.
Strong business acumen and understanding of enterprise transformation, strategy execution, and organizational change.
Experience connecting business performance, transformation activities, and strategic priorities into meaningful insights and stories.
Ability to influence leaders and drive alignment across diverse stakeholder groups.
Strong executive communication, presentation development, and storytelling skills grounded in data and business outcomes.
Some details about what you'll do:
Establish and maintain the enterprise transformation narrative, creating a consistent, data-driven view of transformation priorities, progress, outcomes, and business impact.
Serve as the single source of truth for transformation storytelling, ensuring leaders across the organization communicate a consistent and evidence-based perspective on transformation efforts.
Synthesize insights from transformation initiatives, operational performance, and strategic priorities into clear executive-level narratives and recommendations.
Develop materials and content that support senior and executive leadership discussions related to transformation strategy, progress, and outcomes.
Identify gaps, inconsistencies, or emerging themes across transformation efforts and help leaders align around a common understanding of priorities and results.
Continuously refine how transformation success is measured, communicated, and understood across the organization.
Requirements:
7–10 years of experience in executive communications, strategy, consulting, change leadership, or corporate affairs.
Demonstrated experience supporting senior executives and leadership teams.
Exceptional written, verbal, and presentation development skills.
Strong ability to synthesize complex information and communicate it clearly.
Experience in management consulting, strategy, or transformation environments preferred.
#LI-Remote
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$135,400.00 - $238,200.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
