Why This Job is Featured on The SaaS Jobs
This Director, Industry Solutions role sits at a key intersection in enterprise SaaS: turning a broad data and AI platform into industry-specific adoption paths. In the Snowflake context, it is less about pure product delivery and more about shaping how complex capabilities are framed, demonstrated, and operationalised for customer outcomes across multiple verticals.
For a SaaS career, the work builds durable leverage in areas that translate across modern platform companies: creating repeatable engagement models, codifying reference architectures, and influencing product direction through field feedback loops. It also deepens fluency in how SaaS value is proven in practice, moving from technical features to persona-led use cases, measurable impact, and executive-level storytelling, all while coordinating tightly with sales, engineering, and go-to-market functions.
The role is best suited to senior leaders who prefer being close to real customer problems while still operating at a systems level. It will resonate with professionals who enjoy coaching technical architects, setting standards for how solutions are packaged, and using workshops and demos as tools for alignment. Comfort with ambiguity and cross-functional negotiation is a strong fit signal in this kind of platform-led SaaS environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
OVERVIEW
Enterprises are modernizing data platforms and processes at a growing rate to meet the demands of their customers and internal stakeholders for innovation, particularly with the rise of Generative AI. As the leading platform for AI and BI, Snowflake customers can take advantage of a wide range of capabilities designed to drive business insight and value. The Snowflake Solution Engineering organization is leading this effort for our customers.
As the Director of the Solution Engineering organization, you will be responsible for leading a team of industry technical architects driving strategic customer engagements and building prescriptive architecture and frameworks to drive customer adoption of the Snowflake AI Data Cloud. You will partner closely with Sales, GTM, Solution Engineering, Engineering, and Marketing teams to help Snowflake customers transform their businesses with the AI Data Cloud.
This role requires a unique blend of technical leadership, creative problem solving, and the ability to guide customers from persona-driven use cases to business outcomes. The ideal leader will foster a culture of innovation, co-creation, and thought leadership with our customers.
KEY RESPONSIBILITIES
Field Engineering Leadership
Industry Leadership for Retail, CPG, Travel & Hospitality, Media & Entertainment, Telecom, consumer oriented industries.
Drive strategic customer and partner engagements in partnership with Sales, Solution Engineering, and Industry teams.
Evolve engagements from technology discussions to line-of-business and persona-driven use cases, ensuring customer conversations are anchored in business outcomes.
Lead workshops and co-creation sessions with customers, applying human-centric design and design thinking methodologies to unlock innovation.
Guide customers through an end-to-end journey framework — from persona → journey → architecture → measurable outcomes.
Drive the creation of hands-on solution showcases, including demos, videos, applications, and AI agentic experiences that inspire customers and make outcomes tangible.
AI first mindset, hands on with AI tooling to execute all facets of the business
Provide thought leadership on the AI Data Cloud across both internal and external forums.
Develop and scale repeatable engagement models such as reference architectures, design-led workshops, and industry blueprints.
Act as an escalation point for customers, sales teams, and product leadership.
Influence product roadmaps by serving as the Voice of the Field to product and engineering teams.
Drive operational excellence with KPIs, compensation plans, and execution models.
Collaborate with EMEA and APJ counterparts on best practices and approaches.
People Management
Build and lead a team of world-class industry technical architects who serve as industry experts and trusted advisors.
Create career development plans, coaching processes, and other activities to build a high-performing team.
Act as a player/coach working with your team on building reference architectures, solutions, and driving complex strategic customer engagements with line-of-business leaders, CDOs, CTOs, and enterprise architects.
Foster a culture of innovation, creativity, and co-solutioning with customers, encouraging the team to think beyond infrastructure into business design outcomes.
Develop the team’s storytelling, facilitation, and design skills to bring customer persona journeys to life.
Champion the development of solution showcases as a core competency of the team, empowering architects to create innovative demonstrations that resonate with customers.
ON DAY ONE WE WILL EXPECT YOU TO HAVE:
20+ years of industry experience in Data & AI engineering or technical solutioning, including 8+ years in a leadership role managing and mentoring high-performing teams (hiring, training, and retaining top talent).
Strong domain expertise in areas such as Data Warehousing, Business Intelligence, Data Analytics, Data Engineering, AI/ML, Generative AI, Cloud Computing, and SaaS solutions.
Proven track record of working across organizations to build common engineering infrastructure, processes, and world-class reference architectures.
Exceptional communication skills, with the ability to deliver compelling presentations to both technical and executive stakeholders — whether on a whiteboard, through live demos, or formal presentations.
Demonstrated expertise in human-centric design, design thinking, or innovation frameworks — running workshops, co-creation sessions, or persona-based solutioning.
Ability to translate complex technology into simple, persona-driven narratives that inspire customers to envision new possibilities.
Experience driving thought leadership — building repeatable playbooks, reference architectures, and industry narratives that scale innovation across customers and teams.
Proven success in developing and delivering solution showcases (e.g., demos, applications, videos, AI-driven experiences) that bring technology and customer outcomes to life.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
