Senior Software Engineer

Genesys • Full-time • Budapest (Flexible), Hungary • 3d ago

Why This Job is Featured on The SaaS Jobs

Why this Role is Featured on The SaaS Jobs

This Senior Software Engineer role sits at the core of a mature, cloud-delivered SaaS platform where real-time communication is a product capability, not an internal tool. Work on a globally distributed messaging layer reflects a common SaaS reality: customer experience is mediated by platform primitives such as latency, throughput, and resiliency. The emphasis on microservices, observability, and secure operation signals a production environment where reliability is part of the feature set.

For a long-term SaaS engineering path, the role concentrates experience that transfers across subscription software businesses: designing services that scale predictably, operating them under continuous delivery, and making trade-offs visible through monitoring and alerting. Exposure to regulated requirements like PCI, HIPAA, and GDPR also builds practical fluency in how SaaS products meet enterprise procurement and compliance expectations without slowing delivery.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview:

Lead the design and evolution of a globally distributed messaging platform that powers real-time customer and enterprise interactions at scale. This role directly influences how millions of users communicate through secure, high-performing cloud services built on modern microservices architecture. At Genesys, you will help shape the future of customer experience by building intelligent, resilient systems that enable seamless collaboration across the world. You will own critical components of the Enterprise Messaging platform, partnering across engineering and product teams to drive innovation, scalability, and reliability. This position offers high visibility, meaningful technical ownership, and the opportunity to impact platform direction while advancing your technical expertise.

Key Responsibilities:

Lead the design and delivery of scalable microservices that support high-volume, real-time messaging workloads across global environments
Own end-to-end feature development, from architecture and design through deployment, ensuring performance, reliability, and maintainability
Drive improvements in system observability, including logging, monitoring, and alerting, to enhance platform reliability and operational efficiency
Influence technical strategy by evaluating and integrating modern cloud technologies and distributed system patterns
Partner with cross-functional teams to align platform capabilities with evolving customer and business needs
Ensure compliance with global security and regulatory standards, including PCI, HIPAA, and GDPR, while embedding best practices into development workflows
Mentor engineers and promote engineering excellence through code reviews, knowledge sharing, and continuous improvement initiatives
Contribute to a culture of innovation by experimenting with new technologies, AI-assisted development workflows, and modern engineering approaches that improve scalability, developer productivity, and user experience
Leverage AI-powered and “vibe coding” style development tools responsibly to accelerate prototyping, implementation, testing, and operational efficiency while maintaining strong engineering quality standards

Required Qualifications:

6+ years of experience in software engineering, with a strong focus on backend and distributed systems
Demonstrated expertise in building and operating scalable, cloud-native applications
Proficiency in Typescript and Java with the ability to work across multiple backend technologies
Experience managing the full software development lifecycle, including design, development, deployment, and production support
Strong understanding of RESTful API design and service-oriented architecture
Experience working with NoSQL or relational databases in high-scale environments
Hands-on experience with automated testing and continuous integration and deployment practices
Strong problem-solving skills with the ability to translate complex challenges into practical solutions

Preferred Qualifications:

Experience with AWS services such as Lambda, DynamoDB, and Kinesis
Strong understanding of distributed system design, scalability, and high availability patterns
Experience building or supporting real-time messaging or collaboration platforms
Familiarity with multiple programming languages such as Java, JavaScript, TypeScript
Experience using AI-assisted engineering tools and workflows to improve developer productivity, code quality, and delivery speed

What do we offer?

The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1
The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company
Keep you in the loop: complete support and transparency from our global and local leaders
An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community
Career development: we will support your professional growth because your goals are important to us
Flexibility: office, remote or hybrid? Choose what you need to be at your best every day
Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart
Cafeteria, health insurance, life insurance
And there is a fabulous new HQ near Nyugati Railway Station at Budapest

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.