Why This Job is Featured on The SaaS Jobs
This Corporate Counsel role sits at a core SaaS junction where productized software revenue meets services delivery. Supporting Global Customer Experience and Services Delivery at an enterprise cloud vendor means legal work is closely tied to how customers adopt the platform, how technical work is scoped, and how commercial terms hold up once implementations and ongoing support begin.
For a SaaS legal career, the durable value is the chance to build repeatable patterns around contracting at scale, especially where Statements of Work, customer-facing delivery, and cross functional decision making intersect. The remit touches recurring revenue mechanics and the operational realities behind enterprise customer outcomes, creating experience that transfers across SaaS companies with professional services, solution engineering, or customer success motions.
The role fits counsel who prefers being embedded with business stakeholders rather than operating as a back office reviewer. It will suit someone comfortable balancing pragmatism with risk management, and who enjoys shaping templates, training, and process improvements alongside negotiating individual deals. A professional who wants exposure to the customer lifecycle beyond initial sales will find the scope particularly relevant.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
We are looking for a creative and pragmatic problem solver to serve as Corporate Counsel 2 - Global Customer Experience in a growing, world-class legal team. This Corporate Counsel 2 - Global Customer Experience role will focus on supporting the Services Delivery Team (SD) and the broader Customer Experience Team (CX) that provide specialized technical and development services and solutions on the Snowflake service to our customer base. This is an in-person role based in Menlo Park, California or Dublin, California and will report to a Director, Assistant General Counsel. This is not a remote position.
AS CORPORATE COUNSEL 2 - GLOBAL CUSTOMER EXPERIENCE YOU WILL:
Work closely and partner with the Sales, SD and CX teams on transactions that drive the company’s revenue.
Structure, negotiate, and close transactional agreements.
Work closely with internal subject-matter experts on various topics that affect your area of business.
Provide sound advice and guidance on legal and business-related issues to senior business leaders.
Manage risk and ensure business and compliance needs are accurately reflected in agreements.
Work well in a fast-paced, dynamic work environment.
Respond promptly to the demands of an active technology sales team and their management.
Develop and deliver training on legal issues and contract processes.
Support continuous improvements of forms, policies and processes to help streamline, simplify and automate the contracting processes.
A SUCCESSFUL CORPORATE COUNSEL 2 - GLOBAL CUSTOMER EXPERIENCE WILL:
Be able to forge strong relationships with Snowflake’s customers and cross-functional groups within Snowflake, including Sales, SD, CX, and Alliances.
Be flexible, fun, hard-working and have the desire to be impactful, as your contributions will be a key driver to Snowflake’s continued growth and success.
Outstanding analytical, drafting, negotiation, collaboration, written, and communication skills.
Exceptional and pragmatic organizational, project management, problem-solving and prioritization skills.
Flexibility and eagerness to work hard in fast-paced environment and meet tight deadlines (especially at quarter end).
The ability to think and execute both strategically and tactically.
Highly effective interpersonal skills with the ability to work with a wide variety of people, at all levels inside and outside the organization, in a fast-paced environment.
Service-oriented, responsive, professional, and strong integrity.
ON DAY ONE WE WILL EXPECT YOU TO HAVE:
A minimum of 5 years of legal experience including in-house experience, preferably with a successful, high-growth enterprise SaaS company.
Law degree from an accredited U.S. law school and licensed to practice law in the U.S for a minimum of 5 years.
Strong background dealing with SaaS-centric issues (i.e. revenue recognition, tax, privacy, security, data privacy, intellectual property), professional services and various go to market programs.
Experience with supporting Statements of Work for professional services, such as drafting the terms, negotiating the terms and supporting a professional services sales team.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
