Airtable's TAM function owns the persistent technical relationship with our Premium Support customers. You serve as the architectural authority for how these customers build, deploy, and scale on Airtable's platform, from schema design and automation architecture to Field Agents, Omni, and MCP connectivity. The problems you work on aren't tickets. They're structural: how a customer's environment is built, whether it will hold up as they grow, and what they should do next.
What you'll do
- Own a portfolio of strategic customers as their dedicated technical advisor. You'll build deep understanding of their workflows, connected systems, and business objectives, and translate that into architectural guidance that scales with their teams.
- Lead implementation reviews, base audits, and technical health assessments. You'll evaluate schema design, automation architecture, integration patterns, and agent configurations, and provide proactive recommendations before problems surface.
- Guide customers through the full capability of Airtable as a platform: automations, interfaces, Field Agents, Omni, MCP, and the connected data structures that make intelligent workflows perform at scale. You meet customers where they are technically and help them take the next step.
- Engage directly during critical customer moments, from initial onboarding through escalation resolution. You diagnose root cause, propose structural remediation, and own the outcome.
- Partner with Product, Engineering, and Support to surface patterns from the field. What's breaking, what's confusing, what's limiting customers from realizing value. You close the feedback loop between what customers need and what the platform delivers.
- Contribute to the frameworks and playbooks that enable Premium Support to scale: technical health scoring, engagement cadence models, onboarding standards, and AI adoption sequencing.
Who you are
- You have 3-6 years of experience in a customer-facing technical role in B2B SaaS, whether that's technical account management, solutions consulting, technical support, or customer engineering. You've supported enterprise customers on configurable, data-driven platforms where architectural guidance is part of the value.
- You're a builder. You understand relational data modeling, can assess how systems interact through integrations and automations, and can confidently restructure a customer's environment when the current architecture is limiting their outcomes.
- You use AI in your own work as a core part of how you operate, and you have practical experience helping customers embed AI-driven workflows into their business processes, whether for automation, classification, summarization, or decision support.
- You think in systems. You can break down real-world business problems and translate them into scalable, connected solutions that span people, data, and workflows.
- You're comfortable working with APIs, webhooks, automations, and basic scripting to connect platforms and optimize workflows.
- You communicate with clarity and confidence across audiences, from technical builders configuring automations to executive sponsors evaluating ROI. You can lead a room and you can listen.
- You bring a consultative, proactive mindset. You don't wait for customers to surface problems. You see them in the architecture and raise them before they compound.
- Familiarity with Airtable is a strong plus, particularly Interface Designer, advanced automations, and solution architecture. But builder instinct and platform fluency transfer. If you've built deeply on comparable platforms, you'll ramp fast.
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
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If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Formand let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
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