Why This Job is Featured on The SaaS Jobs
This Senior Software Engineer role stands out in the SaaS landscape because it sits close to the product surface area where subscription businesses win or lose, namely reliable web and desktop client experiences. The remit spans feature ownership and ongoing operational responsibility, a combination that typically appears in established SaaS products with regular release cadences and real customer usage patterns to learn from.
For a long-term SaaS engineering career, the work develops skills that translate across many product companies: designing maintainable systems, making pragmatic architecture decisions, and improving performance as usage grows. The listing also signals exposure to cross functional delivery with product partners, which is often where engineers build stronger product judgment and learn to balance roadmap pressure with technical health. Experience with cloud infrastructure, GraphQL, and testing discipline further maps to common SaaS platform expectations.
This position is best suited to an experienced engineer who prefers end to end accountability and is comfortable guiding multi engineer initiatives without losing hands on depth. It will fit someone who enjoys documentation and code review as levers for scale, and who is willing to participate in on call and release processes that keep a SaaS product dependable.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
We are seeking a talented and experienced Senior Software Engineer who is passionate about building high-quality, scalable web & desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end, tackle technical hurdles, and enrich the team through your engineering experience, including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross-functional team, including working closely with Product Managers to advocate for technical initiatives for the team.
This position reports to our Engineering Manager, who is based in London, and is looking for someone to join the team in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.
What you’ll do
- Develop and maintain Dialpad's web & desktop applications using modern technologies.
- Write clear and complete architectural design documents that other team members can easily understand.
- Provide estimates on technical resources and requirements necessary to plan and begin projects.
- Develop and maintain the WFM web application and services using modern technologies.
- Write clean, modular, and maintainable code using best practices along with unit tests.
- Participate in code reviews to ensure code quality, maintainability, and scalability.
- Ensure that features are shipped on time and with the highest quality.
- Take on-call activities to support and resolve issues arising from QA and customers.
- Be responsible for deploying new releases on a weekly release cadence.
- Collaborate with cross-functional teams to build and use standard components and practices across Dialpad products.
- Mentor junior engineers and help them grow their skills and expertise.
Skills you’ll bring
- 8+ years of experience in software engineering.
- Strong experience with Python/TypeScript or other languages, Vue/React, Node.js, HTML, CSS, JavaScript, GraphQL, and cloud infrastructures [Google Cloud Platform is a plus].
- Proficiency in leveraging AI-assisted development tools (e.g., Claude Code, Cursor, OpenAI Codex)
- Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
- Experience with databases, SQL/NoSQL.
- Experience with building reusable and modular components, both frontend and backend.
- Experience with mentoring junior engineers and helping them grow their skills.
- Experience with highly agile and iterative development processes.
- Strong debugging and troubleshooting skills.
- Strong communication and collaboration skills.
