Why This Job is Featured on The SaaS Jobs
AI-enabled SaaS products are increasingly shaped by privacy rules, sector regulation, and emerging AI governance regimes, and this role sits directly at that intersection. Dialpad is described as an enterprise-ready AI platform with telephony components, which adds a layer of regulatory complexity beyond typical software-only offerings. The remit touches product design, data handling, and go-to-market considerations, reflecting how modern SaaS companies are embedding legal judgment into the product lifecycle rather than treating it as a post-launch checkpoint.
For a SaaS legal career, the scope signals durable, transferable exposure: privacy-by-design practices, cross-border data protection, and incident response patterns that recur across subscription platforms. The work also spans enablement of enterprise sales through DPAs and security certifications, which is a core competency for SaaS businesses serving regulated customers. The inclusion of AI training data and model governance topics positions the role close to a fast-evolving area of platform risk management.
This role tends to fit counsel who prefers partnering closely with Product, Engineering, Security, and commercial teams, and who enjoys translating regulatory ambiguity into usable frameworks. It also suits someone comfortable balancing global compliance detail with pragmatic decision-making that supports shipping and scaling.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As a Product, Privacy, and Regulatory Counsel, you'll own the legal strategy where product innovation, data privacy, and regulatory compliance intersect. You'll work closely with Product, Engineering, Security, Telephony, Marketing, Sales, and Customer Success to embed legal judgment directly into how Dialpad's AI-powered products are designed, launched, and scaled globally. You'll also help build the frameworks, playbooks, and guardrails that position Dialpad as a trustworthy, enterprise-ready AI platform. You are not a compliance gatekeeper - you are a builder.
This position reports to our Assistant General Counsel and has the opportunity to be based in our San Ramon, CA office. You will join a collaborative legal team alongside dedicated product and privacy legal resources, supported by a strong network of outside counsel and cross-functional partners. This is a high-visibility role with direct exposure to Dialpad's executive team and enterprise customer base.
What you’ll do
- AI governance & product counseling - Advise Product and Engineering on privacy-by-design, AI governance, and regulatory risk across the full product lifecycle. Support the development of legal frameworks covering AI training data, LLM data use, model governance, and compliance with the EU AI Act, US state AI laws, and FTC guidance.
- Global privacy & data protection - Support Dialpad’s global privacy compliance program (GDPR/UK GDPR, CCPA/CPRA, HIPAA, and beyond) in partnership with dedicated legal team members. Help manage the data subject access request program, maintain DPIAs and RoPAs, and serve as on-call counsel for data incidents, including breach response and required notifications.
- Telecom & regulatory compliance - Advise on federal and state telecom regulations (FCC, TCPA, 911, USF), track international developments, and handle CALEA readiness, law enforcement requests, and sectoral compliance across regulated verticals.
- Security partnerships & certifications - Partner with Security and GRC teams on certifications (ISO 27001, SOC 2, PCI, HIPAA) and help design privacy-enhancing controls including automated redaction, anonymization, and access governance.
- Commercial & marketing enablement - Handle DPA and BAA negotiations, support complex enterprise transactions, and advise on marketing compliance including TCPA, CIPA, web tracking, consent signals, and digital advertising practices.
- IP & legal operations - Participate in the Patent Review Board, coordinate patent prosecution with outside counsel, contribute to key internal policies, and drive legal ops scalability through automation and AI tools.
Skills you’ll bring
- J.D. from an ABA-accredited law school; active bar membership in 1+ U.S. states.
- 6+ years of relevant legal experience, preferably including meaningful time at a recognized law firm with a technology or privacy practice, combined with in-house experience at a SaaS or technology company.
- Deep expertise in GDPR, CCPA/CPRA, and HIPAA, including privacy-by-design and cross-border data transfers.
- Familiarity with AI legal frameworks (EU AI Act, US state AI legislation, FTC priorities).
- Experience communicating complex legal concepts to non-legal audiences.
- Experience advising Product and Engineering teams on product, privacy, and regulatory matters.
- Experience with FCC/TCPA/VoIP regulation or communications products such as call recording, telecom, or voice/AI-enabled workflows.
- Experience with incident response and breach notification under US state laws and GDPR.
- CIPP/US, CIPP/E, or equivalent privacy certification is a plus.
