Why This Job is Featured on The SaaS Jobs
Harvey sits in the modern B2B SaaS wave where AI is being productised into enterprise platforms, and this role is a clear signal that hiring infrastructure is treated as a core operating system, not an admin function. With an established customer base and global footprint referenced in the listing, the company appears to be in a scaling phase where recruiting throughput, data quality, and tooling choices materially influence execution.
For a SaaS career, Recruiting Operations is one of the most transferable seats because it connects systems, process design, and analytics to measurable outcomes. Ownership of an ATS like Ashby, plus integrations and automation, builds the same muscles SaaS operators use in RevOps or BizOps: diagnosing funnel friction, standardising workflows across teams, and converting reporting into decisions. The emphasis on AI-enabled automation also reflects a broader shift in SaaS operations toward augmentation and orchestration rather than manual coordination.
This role tends to fit operators who prefer structured problem solving, enjoy being the connective tissue across Talent, Finance, IT, and People teams, and are comfortable owning a platform end to end. It also suits someone who wants influence through reliability and systems design, with scope to shape how hiring scales without being a recruiter by trade.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
The Recruiting Operations Manager joins Harvey's Talent team to drive the systems infrastructure, process design, and AI-enabled automation that power a world-class recruiting function. The team's mission is to ensure every recruiter, hiring manager, and candidate experiences a seamless, data-informed hiring process from requisition open through Day 1. This role owns the end-to-end health of Harvey's recruiting technology stack—including Ashby architecture, integrations, and emerging AI tooling—and turns operational insights into scalable process improvements. Partnering closely with the Analytics team, they help define reporting requirements and interpret insights rather than building dashboards directly, ensuring data is translated into clear decisions for the talent organization. It is a high-impact opportunity to shape recruiting infrastructure at one of the fastest-growing AI companies during a period of rapid global expansion.
What You'll Do
Own administration, configuration, and optimization of the recruiting tech stack (Ashby, integrations, downstream systems), ensuring data integrity and seamless workflows across global teams.
Design and implement process improvements that reduce recruiter friction, improve hiring velocity, and scale with organizational growth.
Partner with the Analytics team to define reporting requirements, interpret recruiting data, and translate insights into actionable recommendations on pipeline health, funnel conversion, and capacity planning.
Manage core recruiting operations workflows, including PID and requisition management, responding to recruiter and hiring manager tickets, and troubleshooting issues with offers and candidate communications.
Identify and deploy AI-powered solutions across recruiting workflows—automating repetitive tasks, enhancing candidate experience, and enabling data-driven decision-making.
Partner with Finance on headcount planning, People Operations on onboarding handoffs, and IT on system integrations to ensure cross-functional alignment.
What You Have
5–8+ years of experience in recruiting operations, HR technology, or business systems administration, with progressive ownership of a recruiting tech stack.
Deep hands-on expertise with modern ATS platforms (Ashby strongly preferred) including configuration, workflow design, and reporting configuration/usage.
Demonstrated track record of implementing process improvements and automation—including AI/ML tooling—that measurably improved operational outcomes.
Strong analytical mindset with the ability to partner with Analytics on dashboards and reporting, interpret data, and translate findings into strategic recommendations.
Systems thinking orientation—ability to map dependencies across tools, teams, and processes, and anticipate downstream effects of changes.
Excellent cross-functional communication skills and comfort partnering with Finance, Engineering, People, and IT stakeholders.
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
