Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
Customer education is increasingly a product surface in SaaS, especially as AI capabilities expand and customers expect faster time to value. This role sits at the intersection of knowledge delivery, automation, and platform reliability, within an enterprise SaaS context where education assets like academies and help centers directly influence adoption and support outcomes.
For a SaaS career, the standout value is learning how to operationalise AI in real workflows rather than demos. Building LLM-driven agents, integrating an LMS and CMS, and shipping automated publishing pipelines develops a practical toolkit that translates across modern SaaS organisations: systems thinking, content operations at scale, and cross-functional execution tied to measurable customer enablement.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
Harvey's Customer Education team is defining what best-in-class AI education looks like for legal professionals, and we're building the technical infrastructure to make that possible at scale. We are looking for an AI Automation Engineer to own the systems behind Harvey Academy and the help center, from AI agents and automation pipelines to video content and beyond.
You will partner directly with the Customer Education Strategist Lead, content specialists, and cross-functional teams to translate educational strategy into production-grade technical solutions. This is a high-autonomy role with direct ownership of systems that shape the customer experience at a category-defining legal AI company.
This is a rare opportunity to be the technical mind embedded within a high-performing, strategy-driven team. You'll be the person who looks at a manual, time-intensive content operation and replaces it with something smarter, faster, and scalable.
AI-powered content generation, automated publishing pipelines, and personalized learning at scale are challenges the industry is still figuring out. The solutions you build will directly determine how quickly Harvey's customers become experts on the platform. If you're an engineer who wants outsized influence, a short path from idea to impact, and the chance to help define what generative AI education looks like, this is that role.
What You'll Do
Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows across Harvey Academy and the help center.
Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability, extensibility, and seamless content publishing.
Identify and eliminate bottlenecks in content operations by building automation where it doesn't exist yet.
Partner with Product, User Operations, and GTM to identify opportunities for systems improvement and AI-driven innovation across the customer education ecosystem.
Use technical expertise to explore implementation of interactive learning components based on instructional design direction from team members.
What You Have
5+ years of experience in software engineering or automation engineering, with demonstrated experience designing and building API integrations
Proficiency with modern web technologies (HTML, CSS, JavaScript, and React or similar), ideally in a fast-paced or high-growth environment.
Hands-on experience building AI agents, LLM-powered workflows, including prompt engineering and API integrations with platforms like Anthropic Claude or OpenAI.
Track record of supporting production systems end-to-end, ideally including LMS platforms, CMS tools, or similar content delivery infrastructure.
Strong ability to operate autonomously, translating business needs into well-architected technical solutions with minimal oversight.
Excellent communication skills with the ability to collaborate closely with non-technical teammates and explain technical tradeoffs clearly.
Comfort working in documentation-heavy or content-ops environments
Nice to Have
Familiarity with content governance or audit systems, including automated review triggers and freshness logic
Experience building and operating AI video generation pipelines, using tools like ElevenLabs or equivalent, to produce scalable video content.
Experience coding interactive elements within LMS platforms
Compensation
$123,600 - $185,400
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
