Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
This Social Media Manager role sits in a distinctly SaaS-adjacent lane: education and adoption. In product-led SaaS, the social channel is increasingly part of the onboarding surface area, shaping how users discover workflows, understand new features, and build habits over time. The remit across LinkedIn and YouTube signals a focus on durable, searchable content rather than campaign-only bursts, which aligns with how modern SaaS companies sustain usage beyond initial interest.
For a SaaS career, the standout value is the proximity to product storytelling that is anchored in real usage and learning outcomes. Managing evergreen educational content requires translating technical concepts into clear narratives, coordinating with product and creative partners, and using platform feedback loops to refine what lands. That combination builds transferable skill in lifecycle thinking, go-to-market collaboration, and adoption-oriented content strategy that applies across many subscription software categories.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe our research will eventually lead to artificial general intelligence, a system that can solve human-level problems.
The social team helps bring OpenAI’s work to people around the world, translating complex ideas into clear, accessible, and timely content and stories across platforms. The team supports OpenAI’s mission by helping people understand how to use AI in practical, meaningful ways, while clearly and authentically communicating our technology, values, and approach to safely building powerful AI.
About the Role
Do you want to be one of the people behind the @ChatGPT handle on Linkedin?
We’re looking for a smart and accomplished Social Media Manager (IC) to drive and manage long-tail evergreen educational social content primarily around OpenAI products on Linkedin and YouTube from the @ChatGPT and @OpenAI accounts.
This role sits at the intersection of AI, education, product storytelling, and social media. You'll help shape how people around the world understand and adopt one of the fastest-growing technologies in history.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week.
In this role, you will
Work closely with cross-functional teams to brief and create evergreen content related to OpenAI products like ChatGPT and Codex
Craft and execute social strategy and content to encourage and sustain product adoption
Partner with product, marketing, and creative teams to develop educational social content that helps people understand and adopt OpenAI products.
Monitor and report on product usage trends and conversations across social
Balance the requests of many teams while ensuring content goes out accurately and on time
Synthesize and communicate complex topics in clear language tailored for different audiences
You might thrive in this role if you
7+ years of professional experience in social media management, preferably in technology or AI, with experience managing large brand accounts, and publishing real-time high-impact content at scale.
Proven success in developing and executing social media strategies that drive engagement and growth
Strong cross-functional, operational and organizational skills, capable of managing multiple projects, tight processes, and rigorous content tracking
A deep, hands-on love for ChatGPT, Codex, and OpenAI’s products, with the curiosity and conviction to use them every day while translating the benefits to others globally
Deep understanding of audience behavior across social platforms, especially LinkedIn, with experience tailoring content for a wide range of segments, from knowledge workers and industry professionals to students, early graduates, and younger digital-native audiences.
Exceptional writing and communication skills with the ability to synthesize complex topics into clear, concise content for diverse audiences.
A creative and highly practical approach to prompting, capable of designing prompts that are engaging, useful, and showcase the real-world value of OpenAI products.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
