Why This Job is Featured on The SaaS Jobs
Community has become a core SaaS growth lever, and this Program Manager role reflects how leading platforms treat customer networks as part of the product experience. Positioned in a Digital Programs function that blends Community, Education, and AI Programs, the remit sits at the intersection of adoption, engagement, and measurable usage outcomes. The emphasis on AI feature adoption and weekly active usage signals a modern SaaS priority: turning product capability into sustained customer behavior through programs, not just messaging.
For a SaaS career, the role builds durable operating skills in lifecycle programs, instrumentation, and cross functional delivery. Running user groups, scaling playbooks, and strengthening operational foundations maps closely to how SaaS companies standardise repeatable motions as their customer base expands. The work also develops fluency in using AI to plan, automate, and analyze, a competency increasingly expected across SaaS program and operations roles.
This position fits practitioners who enjoy translating ambiguous goals into systems, templates, and metrics, while staying close to real customer communities. It suits someone comfortable balancing creative engagement work with operational rigor, and who prefers roles where impact is demonstrated through adoption signals and community health indicators rather than one off campaigns.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We're looking for a Community Program Manager to help scale and evolve Airtable's customer community programs. This role sits within the Digital Programs team, which brings together Community, Education, and AI Programs to help customers learn, adopt, and succeed with Airtable.
You'll help grow Airtable Community into a strategic driver of customer engagement and meaningful AI adoption by building programs, systems, and experiences that connect customers with one another and accelerate learning. Key areas of focus include scaling our user group program (Airtable Builder Crews), expanding community engagement initiatives, and strengthening the operational foundation that supports a growing portfolio of community programs.
Airtable Community is more than a place for customers to connect—it's a strategic lever for driving product adoption. Our north star is increasing AI feature adoption and AI weekly active users (AI WAUs), and this role will help design and scale the programs that move customers from AI curiosity to AI proficiency.
We're looking for someone who is equal parts program manager, community builder, and operator—someone who thrives in ambiguity, embraces experimentation, and can turn ideas into scalable programs with measurable impact.
This is a full-time contractor role.
What you'll do
Scale Airtable Builder Crews (User Groups)
Help expand Airtable's Builder Crews program as we grow from primarily virtual engagement to community-led, in-person experiences.
Responsibilities include:
- Recruiting, onboarding, and supporting Builder Crew leaders.
- Developing playbooks, templates, and operational processes for local events.
- Partnering with internal teams on event promotion, measurement, and follow-up.
- Creating scalable systems that enable community leaders to independently run successful programs.
- Identifying opportunities to launch new regional, industry, or persona-based Builder Crews.
Drive Community Engagement
Help create meaningful opportunities for customers to learn from one another and deepen their relationship with Airtable.
Responsibilities include:
- Supporting engagement initiatives across Airtable Community and social channels.
- Expanding Airtable's presence and participation on Reddit and other community platforms.
- Identifying and amplifying customer success stories, best practices, and AI use cases.
- Developing campaigns and programs that encourage participation, knowledge sharing, and advocacy.
- Monitoring community health metrics and recommending improvements.
Improve Community Operations
Build the operational foundation needed to support a growing portfolio of programs.
Responsibilities include:
- Managing program operations, documentation, reporting, and workflows.
- Maintaining community systems, tools, dashboards, and processes.
- Supporting program launches, communications, and cross-functional initiatives.
- Identifying opportunities to automate manual work and improve operational efficiency.
- Creating scalable frameworks that enable the Community team to grow without adding complexity.
Who you are
- 3–7+ years of experience in community management, customer programs, customer education, operations, or related fields.
- Demonstrated experience building and scaling community programs, such as user groups, ambassador programs, advocacy initiatives, or community-led events.
- An AI-native operator mindset and proven track record of using AI to plan, create, analyze, automate, and execute work. You should be able to articulate how AI has improved your productivity, quality, throughput, or business outcomes.
- Strong program management and operational skills, including the ability to manage multiple initiatives simultaneously, build scalable processes, and drive projects from concept through execution.
- Strong written communication and community engagement skills, with the ability to create experiences that foster participation, learning, and customer advocacy.
- Comfortable working cross-functionally with Product, Marketing, Customer Success, Education, and other stakeholders.
- Analytical and data-driven, with experience measuring program performance and using insights to guide decisions and investments.
Nice to Have
- Experience supporting Reddit communities, social engagement programs, or community growth initiatives on third-party platforms.
- Familiarity with SaaS customer success, customer education, product adoption, or customer lifecycle programs.
- Experience using Airtable; experience designing and building apps in Airtable is a strong plus.
- Passion for AI, automation, and helping customers adopt new ways of working.
- Comfortability with a flexible schedule (we have international events that will sometimes need support).
What we offer
- Duration: 12-month contract
- Start Date: ASAP
- Work Schedule: 40 hr / week
- Location: Remote
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
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If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Formand let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
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