Why This Job is Featured on The SaaS Jobs
Pricing and packaging infrastructure is a core SaaS lever, and this role sits directly on the systems that translate product strategy into purchasable subscriptions. The remit spans catalog, promotions, entitlements, and experimentation, which are the building blocks behind self-serve growth and consistent customer experiences. With a defined internal commerce platform and broad downstream consumers, the work reflects a mature SaaS organization investing in platform as a multiplier across product lines.
For a long-term SaaS engineering career, the value is in operating at the intersection of distributed systems and revenue mechanics without being confined to a single feature surface. Ownership of reliability, performance, and API design in commerce-critical services builds durable experience in SLO-driven engineering and platform stewardship. The cross-functional touchpoints with product, data science, and go-to-market stakeholders also mirror how many SaaS companies align technical roadmaps with monetization and experimentation.
This is best suited to a senior engineer who prefers ambiguous platform problems, enjoys shaping architecture over multiple quarters, and is comfortable driving adoption across other teams. It will likely appeal to someone motivated by measurable business impact through infrastructure, and who takes mentorship and technical standards seriously while staying hands-on in delivery.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
The Pricing & Packaging team is looking for Staff Software Engineer to drive the development of Gusto’s internal Commerce Platform solutions. You’ll own the architecture and delivery of systems that power how Gusto packages, prices, and delivers its products to over 500,000 small businesses nationwide. In this role, you’ll partner closely with product, data science, and cross-functional engineering teams to build a reliable, scalable platform infrastructure that enables Gusto’s growth. If you’re energized by high-stakes platform work at the intersection of engineering excellence and real business impact, this role is for you.
About the Team:
The Pricing & Packaging team sits at the heart of Gusto’s Commerce infrastructure, serving as the single source of truth for all products, bundles, add-ons, subscriptions, pricing, promotions, and discounts across Gusto’s first-party customer experience. The team owns and operates Gusto’s internal Commerce Platform, including the product catalog, promotion engine, subscription, pricing experimentation platform, and entitlement services that enable Growth and other teams to bring Gusto’s offerings to market effectively. We’re a collaborative team of engineers, product managers, designers, and data scientists working on quarterly goals and monthly milestones, with a strong emphasis on platform reliability, adoption, and business impact. Our work directly shapes how Gusto’s 500,000+ small business customers access the payroll, benefits, and HR tools they rely on every day.
Here’s what you’ll do day-to-day:
- Lead technical design and architecture for parts of the Commerce Platform, including the product catalog, promotion engine, and subscription and entitlement systems, ensuring services are reliable, performant, and meet business needs.
- Partner with product management and cross-functional engineering teams (Growth, Onboarding, product teams) to define the platform’s technical roadmap and drive adoption across Gusto.
- Drive end-to-end delivery of complex, ambiguous projects from requirements gathering and technical scoping through implementation, rollout, and post-launch iteration.
- Mentor and grow engineers on the team through design reviews, code reviews, and hands-on technical coaching, fostering a culture of craftsmanship and continuous improvement.
- Leverage AI tools to accelerate engineering velocity and establish team-wide best practices for AI-augmented development.
- Collaborate with Gusto’s marketing and business teams to evolve the self-serve system for managing products, bundles, promotions, and discounts, enabling faster time-to-market for new offerings.
Here’s what we're looking for:
- Successful applicants typically have 8+ years of software development experience.
- Deep experience building and operating large-scale backend platform systems, ideally in commerce, billing, subscription management, pricing, and packaging domains.
- Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale.
- Strong command of distributed systems, API design, and service reliability practices, with experience defining and meeting SLOs in production environments.
- Ability to lead cross-functional technical initiatives, influence without authority, and align engineering, product, and business stakeholders around a shared technical vision.
- Ability to mentor engineers to maximize their performance and impact.
- Experience with large-scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your product area.
Please note that travel to Gusto's office for onboarding is required for this position. If you have any questions regarding this requirement, please share with your recruiter.
Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver & most remote locations, and $197,000–$247,000 for San Francisco & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
