Why This Job is Featured on The SaaS Jobs
Higharc sits in the vertical SaaS category, applying software to a historically document heavy workflow in homebuilding. Implementation roles in this kind of product are often where platform reality meets customer reality, because success depends on translating existing standards, plans, and configuration logic into a repeatable system that can be supported over time. The remote first setup also signals a delivery model designed to work across distributed customer sites.
For a SaaS career, this position builds a strong foundation in post sale delivery: scoping concrete outputs, managing dependencies, and maintaining quality in customer facing work. The day to day emphasis on documentation, task tracking, and issue triage creates durable skills that map to implementation leadership, solutions consulting, or product operations in other SaaS environments. Regular interaction with Product through bug and gap reporting also develops the habit of turning field learnings into structured feedback.
This role fits professionals who like precision, enjoy becoming a domain expert, and prefer clear ownership over ambiguous generalist work. It will suit someone early to mid career who wants hands on exposure to customer implementations and is comfortable balancing independent execution with close coordination alongside an Implementation Lead.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Us
Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution.
Higharc is seeking an Associate Implementation Lead to join the Implementation team and own the delivery of customer configurations and home plans into the Higharc platform. You'll report to the Manager of Implementation and work in close partnership with an Implementation Lead to drive real project outcomes from day one.
What You'll Do
This role is where platform expertise gets built. You'll own specific deliverables within active customer implementations — translating home plans, validating configurations, and producing documentation that meets the standard Higharc's builders depend on. You're not shadowing; you're contributing directly to projects that matter, with accountability for the accuracy and quality of your work product.
Day-to-day, you'll be one of the builder's main contacts for implementation questions, helping translate their existing documents and products into the settings and models the Higharc platform requires. You'll track task progress, flag gaps, and keep the Implementation Lead informed so project milestones stay on course. You'll also support triage and documentation of bugs and product gaps — surfacing issues early rather than letting them compound.
As you build domain and platform depth, you'll have the opportunity to operate as the Lead on lower-complexity accounts. This role is designed for someone who takes pride in craft and wants to grow into ownership.
Expect to:
Translate and validate home plans, configurations, and documentation inside the Higharc platform with high accuracy and consistency
Maintain task tracking and progress documentation to support milestone management across active implementations
Serve as a day-to-day point of contact for builder inquiries, helping map their products and documents into Higharc-compatible settings
Execute assigned deliverables on time and to standard, with direct accountability for your work product
Triage and document product issues — bugs, gaps, edge cases — and escalate them clearly to the Implementation Lead and Product team
Participate in customer on-sites and internal project reviews to build familiarity with builder environments and Higharc's implementation methodology
Travel up to 10–20% for customer on-sites and company retreats
About You
You're a BIM practitioner who takes pride in getting the details right. You've worked in environments where accuracy matters — architecture, construction, homebuilding — and you understand that a missed configuration detail downstream becomes someone else's problem. You're organized, self-directing, and you flag issues before they become blockers.
You're eager to go deep on homebuilding workflows and the technical logic behind how homes are documented and built. You don't need to have all the answers on day one, but you're the kind of person who builds expertise deliberately and applies it with care.
You have:
3+ years of experience in homebuilding, architecture, construction, or a related technical field — or equivalent time in CAD/BIM production environments
Hands-on proficiency with industry-standard CAD/BIM software and experience on complex projects
A track record of delivering accurate, high-quality work on deadline in collaborative team environments
Strong written and verbal communication skills — comfortable working with both internal teams and customer contacts
An organized, proactive approach to your own workload with a habit of surfacing issues early
Genuine curiosity about homebuilding processes, option management, and plan documentation
A major plus if you also bring:
Direct experience with homebuilding workflows, production plans, or builder option configuration
Familiarity with construction documentation standards or residential architecture
Working at Higharc
Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company.
Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with flexible PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office.
