Why This Job is Featured on The SaaS Jobs
This Renewals Account Manager role sits at a critical junction in the SaaS lifecycle: converting product adoption into durable recurring revenue through disciplined renewal execution. In a cybersecurity SaaS context, renewals are closely tied to customer outcomes and ongoing risk posture, which makes the work materially different from one-time sales motions. The listing also signals a partner-led go to market model, with collaboration across MSSP partners and distributors as a core operating reality.
For SaaS professionals, renewals work builds a foundation in revenue operations hygiene and commercial process control. Managing quoting, booking, and partner communications develops fluency in the systems and mechanics that underpin predictable ARR, including CPQ and CRM workflows. Over time, this experience transfers well across subscription businesses where retention, expansion, and channel influence are tightly measured and operationally interdependent.
This position is best suited to someone who enjoys structured ownership of end-to-end processes and takes satisfaction in precision, follow-through, and clear stakeholder communication. It fits a professional who prefers cross-functional coordination over pure prospecting, and who wants hands-on exposure to how SaaS companies run renewals at scale through partners as well as direct customer touchpoints.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
Crowdstrike is looking for MSSP operations analyst to be a part of a team responsible for ensuring that our customers are successfully and thriving with our next generation endpoint technology. You will proactively collaborate with MSSP partners and Distributor -Focus on driving renewals growth.
What You'll Do:
Manage the contract renewal process
Provide quotes to channel partners.
Ensure delivery of quotes to the end customer.
Consult with partner and customer to answer any questions
Manage process through booking
Communicate the value of CrowdStrike products to ensure growth in licenses and per endpoint revenue.
Team with the MSSP partners to ensure a seamless customer experience.
Work on CPQ Software to calculate Price and Quote solutions.
Previous experience with SFDC and CPQ Tool.
What You'll Need:
Bachelor’s/Post Graduate Degree required (Business/Operations/Project/Marketing)
Excellent communication skills are a must with good command over written and spoken English.
3+ Years of Experience in Sales Operations, Alliance operations or applicable quantitative roles.
Good knowledge of MS Office and Excel.
Be a self-starter, detail-oriented, and operationally-minded.
Experience with a “Shared Resource Centre”.
A self-starter, quick learner and team player.
Contributes to team and company success.
Shift Time: 6:00 AM - 3:00 PM IST
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Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
