Why This Job is Featured on The SaaS Jobs
This Director, Tax role stands out in the SaaS landscape because it sits at the intersection of subscription revenue, global expansion, and product driven billing complexity. The remit spans both direct and indirect tax, including telecom specific considerations, which are recurring pressure points for SaaS companies operating across jurisdictions and selling usage based services at scale. Positioned within the CFO organization, the role is designed to translate technical tax positions into operational guidance that holds up across Finance, Legal, Product, Billing, and Operations.
From a SaaS career perspective, the long term value is the chance to build repeatable tax systems that can keep pace with new markets, new product packaging, and evolving reporting expectations. Ownership of provision work, audits, transfer pricing documentation, and SOX readiness creates a broad control and governance toolkit that transfers well across public tech environments. The emphasis on scalable processes and tooling also reflects how modern SaaS finance functions mature beyond compliance into enablement.
This role best fits a senior tax leader who prefers being both strategic and hands on, and who is comfortable influencing cross functional stakeholders without relying on formal authority. It will suit someone who enjoys ambiguity around expansion and systems change, and who wants accountability for outcomes rather than a narrow advisory mandate.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
The Director of Tax will be a key leader within the CFO organization and will own Dialpad’s global tax strategy, planning, reporting, audits, and compliance. As an AI-driven SaaS company, Dialpad is looking for a strategic yet hands-on leader who will partner cross-functionally across Finance, Legal, Product, Billing, and Operations to provide practical tax guidance, support international expansion, and build scalable tax processes in a fast-paced, high-growth environment.
What you'll do
- Oversee the completion of federal, international, and state income tax returns, including all related analysis and support.
- Timely review and coordination of payment of direct and indirect taxes, including sales and use taxes and telecommunication taxes.
- Establish strategies to minimize tax expenses and exposures with regard to taxes paid for federal, state, and foreign income taxes, property taxes, etc.
- Lead and oversee the preparation of all jurisdictional income tax provisions, including ensuring accurate and timely ASC 740 tax accounting and financial reporting disclosures.
- Lead federal, state, local, and international tax audits and examinations.
- Provide forecasts and guidance regarding future effective tax rates and cash taxes.
- Monitor legislative changes in tax laws that may impact tax positions, including tax accounting implications.
- Research complex tax issues and summarize results to communicate to management.
- Perform tax due diligence, provide structural advice on transactions, and offer ad hoc advice on all tax matters.
- Ensure compliance with global transfer pricing documentation requirements.
- Develop policies and positions to drive and defend tax-efficient outcomes globally, including discussions with taxing authorities.
- Manage, collaborate with, and review the work performed by outside tax professionals.
- Liaise with external auditors on all audit matters related to tax.
- Establish and maintain formal tax policies, practices, and procedures to support U.S. GAAP compliance, SOX readiness, and a strong internal control environment.
- Support company-wide strategic initiatives, including system implementations and business process transformations (such as billing platform migrations), and provide tax guidance to support go-to-market strategies, product launches, and other cross-functional growth initiatives.
- Champion internal AI adoption within the tax function to improve efficiency, strengthen controls, and accelerate the accuracy and timeliness of tax compliance, provision, audit support, and reporting processes.
- Own telecom tax strategy and compliance, including product taxability, jurisdictional registration and filing requirements, indirect tax determination on customer billing, exemption management, audit support, and close partnership with Billing, Product, Legal, and Systems teams.
- Oversee and/or complete special projects as required.
- Develop a culture of mentorship, continuous improvement, training, and success within the accounting organization.
Skills you'll bring
- Bachelor's Degree in Accounting or Taxation required. CPA and public accounting experience required.
- Approximately 12 years in leadership and relevant tax experience in multinational public technology, SaaS, and/or telecommunications companies.
- Strong knowledge of U.S. GAAP, federal, state, local, and international corporate income tax, as well as indirect taxes, including sales and use, property, and telecommunications tax.
- Experience with NetSuite, Suretax (or equivalent) preferred.
- Excellent communication skills, both written and verbal, to convey complex tax matters with simplicity and clarity to non-experts across the company.
- Demonstrated ability to interact with and influence management and contributors at all levels of the organization and across functions.
- Ability to meet compliance deadlines, work independently, prioritize competing workloads, and manage the deliverables from business partners and team members.
- Strong attention to detail with excellent organizational and analytical skills.
