Why This Job is Featured on The SaaS Jobs
Amplitude sits in a mature segment of SaaS as a product analytics platform, where adoption hinges on trustworthy data and clear instrumentation rather than feature checklists. This Senior Customer Success Architect role is featured because it operates at the intersection of customer outcomes and the underlying event and identity architecture that makes analytics usable across teams. The remit touches taxonomy design, instrumentation methods, and governance, which are core building blocks for any SaaS company trying to learn from user behavior at scale.
From a SaaS career perspective, the work develops durable expertise in how modern data flows through web and mobile products, and how that data is translated into decisions. It also builds experience collaborating with Product, Engineering, Support, and Success functions, a common operating model in subscription businesses where retention and expansion depend on cross functional execution. Exposure to AI agent workflows adds a current, platform level dimension to customer enablement without tying the role to a single implementation.
This position tends to suit professionals who enjoy consultative technical advising and can switch between hands on problem solving and stakeholder communication. It aligns well with someone comfortable navigating enterprise contexts, translating ambiguous goals into instrumentation plans, and documenting patterns that can be reused across accounts.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Amplitude is the leading AI-first digital analytics platform that helped over 4,000 customers build better products and digital experiences. Our customer base includes Atlassian, Burger King, NBCUniversal, Square, and Under Armour. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2's Fall 2025 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.
As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
Join us as we deliver innovative and creative solutions to our customers. We're looking for a Senior Customer Success Architect with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.
As a Senior Customer Success Architect - São Paulo, you will:
- Serve as a trusted technical advisor for our customers.
- Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows. Able to unlock use cases and guide internal and partner delivery teams.
- Possess a mastery of Amplitude products and AI agent workflows in order to provide strategic consultation in taxonomy design, instrumentation and data governance..
- Embeds AI in day-to-day workflow to improve efficiency and customer outcomes. Experiments, iterates, and shares best practices.
- Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional workflows and business processes, thereby making Amplitude an integral business partner.
- Gather, organize, and report trends and customer insights to optimize business processes, documentation and services.
- Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success to streamline internal processes and improve data management experience for our customers.
You'll be a great addition to the team if you have:
- At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
- Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
- Execution and customer service oriented, able to effectively prioritize and complete customer deliverables on-time and drive outcomes.
- Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
- Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
- Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
- TRAVEL: It is customer dependent. Typically once per quarter.
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