Why This Job is Featured on The SaaS Jobs
This Expansion Manager SMB role sits in a core SaaS motion: growing revenue inside an existing customer base rather than relying solely on new logo acquisition. At a product-led platform serving deskless teams, expansion work tends to be tightly connected to real operational outcomes, which makes customer conversations more concrete and use case driven than in many horizontal tools.
For a SaaS career path, the position builds durable skills around retention economics and account growth, including how to spot adoption signals, translate product usage into commercial proposals, and coordinate with Customer Success and SDR partners. Owning a full cycle within current accounts is also a practical way to develop forecasting discipline and pipeline hygiene while sharpening product fluency in a multi-module application.
This is best suited to someone who prefers structured selling within a defined book of business, and who enjoys balancing data review with relationship-led discovery. It will likely appeal to early-career SaaS sellers who want quota responsibility without stepping fully into greenfield prospecting, and who are motivated by iterative improvement in messaging, packaging, and customer outcomes over time.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Connecteam:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
Responsibilities:
- Identify and execute upselling and cross-selling opportunities with existing customers.
- The Account Manager position is a quota-carrying position; you will own the full sales cycle, managing your own account pipeline and contributing to the team’s pipeline.
- Becoming a product expert
- Analyze customer data to identify expansion opportunities.
- Be the face of the company – Connecteam is known for our outstanding customer service and approach
- Collaborate with SDR and CSM teams to ensure a seamless customer experience.
- Influence the product based on customers' demands and needs
- Manage multiple tasks and projects in a fast-paced and high-pressure environment.
- Initiative, independence and ownership
Requirements:
- 1-2 years of experience as an Account Manager/Account Executive at a SaaS company - MUST
- Energetic, positive, and motivated - MUST
- Strong record of closing deals and over-achieving monthly quotas
- Strong customer relationship skills and the ability to interact with individuals at all levels in an organization.
- Ability for self-learning and highly independent
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure and busy work environment.
- Working remotely from 9:00 AM to 6 PM Monday-Friday.
What We Offer:
- Medical coverage.
- Insurance plan.
- 401K
- Paid time off for vacation, sick days.
Compensation range:
If you are passionate about selling, driving growth and have the required experience and skills, we would love to hear from you!
#LI-Remote
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
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