Why This Job is Featured on The SaaS Jobs
Forward-deployed roles are becoming a distinct pattern in SaaS, especially for AI platforms where product capability only becomes valuable once it is embedded into real customer workflows. This position sits in that adoption layer, bridging a multi-product creative stack with enterprise production environments and turning generative media tools into repeatable operating practices. The remit signals a SaaS company investing in hands-on implementation as a product lever, not just a services add-on.
For a SaaS career, the durable upside is exposure to how enterprise customers evaluate, pilot, and operationalise new software categories. Work like workflow templating, enablement, and field-to-roadmap feedback builds a practical understanding of onboarding friction, usage maturity, and the mechanics of scaling outcomes across accounts. The blend of creative craft and product fluency also maps well to adjacent SaaS paths in solutions engineering, product marketing, customer success, and product management.
This role fits professionals who prefer being close to customer reality and are comfortable producing tangible artifacts, from prototypes to reference content, rather than only advising. It will suit someone who enjoys translating technical constraints into clear narratives for non-technical stakeholders and who wants their creative practice to be tightly coupled to software adoption.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
ElevenLabs builds the tools that let creators and marketers generate and edit speech, music, images, and video with AI. Our enterprise customers - agencies, studios, brands, and media companies - are adopting these tools to transform how they produce creative at scale. The gap between having access to the platform and getting real value from it in production is where this role lives.
We are looking for an AI Creative Director to work directly with enterprise customers, helping them deploy ElevenLabs' creative tools into their actual production workflows. This is a hands-on, forward-deployed role. You will sit at the intersection of creative expertise and product knowledge - understanding what our tools can do, showing customers how to use them, and building the workflows and templates that make adoption stick.
You will partner with customers' creative and production teams to understand their current pipelines, identify where AI-powered tools fit, and demonstrate what is possible through hands-on work. You will create reference content, prototype workflows, and produce case studies that show real results. You will also work closely with our product and engineering teams - bringing field insights back to shape the roadmap.
The right person for this role has deep creative production experience and genuine fluency with AI creative tools. You are not just advising customers on what to do - you are in the tools alongside them, building and showing what great looks like.
What you will do
- Embed with enterprise customers to understand their creative production pipelines and identify where ElevenLabs tools create the most value
- Build and demonstrate AI-powered creative workflows - from voice and music generation to image, video, and dubbing - tailored to each customer's use cases
- Create high-quality reference content and prototypes using ElevenLabs products that set the standard for what is possible
- Consult with customer creative and production leads, translating technical capabilities into concrete creative and business opportunities
- Design reusable workflow templates, guides, and best practices that accelerate customer adoption
- Collaborate with product and engineering teams to surface customer needs, inform the roadmap, and close gaps between what customers need and what the platform delivers
- Produce case studies and success stories that document customer outcomes and can be used across sales, marketing, and customer success
- Educate and train customer teams on ElevenLabs tools, running workshops and hands-on sessions
- Act as a creative evangelist for ElevenLabs externally - at events, in customer conversations, and through published work that demonstrates the creative potential of our platform
Requirements
- Significant experience in a creative production, creative technology, or creative direction role - at an agency, studio, production house, or technology company
- A portfolio of shipped creative work that demonstrates strong taste, technical skill, and storytelling ability
- Hands-on fluency with AI creative tools - you actively use generative AI for image, video, audio, or text production and can demonstrate real output
- Experience working directly with enterprise clients or large brand teams in a consulting, solutions, or embedded capacity
- Strong understanding of creative production pipelines - video, audio, motion graphics, dubbing, localization, or similar
- Exceptional communication and presentation skills, with the ability to translate complex technical capabilities into clear creative opportunities for non-technical stakeholders
- Comfort operating in ambiguous, fast-moving environments where you define the playbook rather than follow one
Bonus
- Experience with ElevenLabs products specifically - Text to Speech, Dubbing, Studio, Image & Video, or Flows
- A public presence as a creator or thought leader in AI-powered creative production
- Experience at a creative agency or in-house creative lab at a technology company
- Background in localization, dubbing, or multilingual content production
- Technical ability to prototype integrations or workflows using APIs
Location
This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, Tokyo, and Warsaw.
