Why This Job is Featured on The SaaS Jobs
Gigs sits in a distinctly SaaS shaped category: enabling other platforms to embed a complex service, in this case mobile connectivity, through productized infrastructure. The Partner Manager role is featured because it operates at the boundary between software platform economics and a regulated, operationally heavy domain, where partner outcomes depend on both product capability and execution across multiple enterprise functions.
For a SaaS career, this kind of remit builds durable commercial range. Ownership of retention and expansion connects day to day account work to metrics that matter across subscription businesses, while early stage product maturity creates regular exposure to feedback loops with product and operations. The role also develops fluency in enterprise buying dynamics that are common in SaaS, including procurement, security minded stakeholders, and multi year planning, without being limited to a single department’s success criteria.
This position will suit professionals who like being the primary point of accountability and who can move between executive level narrative and operational detail. It aligns with someone who enjoys shaping how accounts are managed when there is not yet a finished playbook, and who is motivated by becoming credible across technical and non technical stakeholders in enterprise SaaS environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Gigs
At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.
Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.
Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.
If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.
Things We Care About
We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.
- Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
- Ownership. If you see something broken, fix it. We don't wait for permission.
- Customer Obsession. Our customers' product is our product.
- Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
- First principles. We don't ask how things have been done before. We ask why they were done that way at all.
The Role
Gigs for Work is Gigs' enterprise offering - we help businesses give their employees access to world-class connectivity. We're looking for a Partner Manager to own the commercial success of our GfW enterprise accounts: ensuring partners launch well, grow fast, and stay.
This is a high-ownership, relationship-heavy role sitting at the intersection of commercial, product and operations. You'll be the primary relationship owner for a portfolio of enterprise GfW accounts, taking accounts from launch through to expansion, renewal and strategic planning. You're stepping into a nascent existing book of business, with a chance to play a fundemental role at the beginning of the development of this critical vertical.
The GfW motion is distinct from Gigs' core partner model. Your counterparts aren't product teams embedding connectivity into consumer apps, they're HR leads, IT directors, procurement teams and C-suite at enterprises deploying connectivity across their workforce. You need to speak their language, understand how they measure success, and make Gigs a strategic vendor in every account.
What You Will Do
Commercial ownership
You hold the number. NRR and ARR across your GfW account portfolio are yours to grow. That means proactively identifying expansion opportunities (new employee cohorts, new geographies, new use cases), running renewal conversations with confidence, and knowing when to escalate vs. when to close independently.
Account health
You track adoption rates, seat growth, and health signals, and you act on them before they become problems. You define what a healthy GfW account looks like and hold that standard across your portfolio.
Enterprise stakeholder relationships
You maintain executive-level relationships (VP IT, CIO, CTO, CPO, Head of Procurement) alongside operational contacts. You run business reviews that feel strategic, not transactional. You're the person enterprise stakeholders call when something matters — not just when something breaks.
Product expertise
GfW is an early-stage product relative to Gigs core. You are an expert in the Product and understand how to track performance to a sophisticated degree. Your accounts will surface feature gaps, deployment friction, and new use cases. You feed those back into the product team with commercial context and specificity and you're part of shaping what GfW becomes, not just managing what it is today.
What We Are Looking For
- 5–8 years in enterprise account management, strategic partnerships, or customer success, ideally in B2B SaaS, HR tech, managed mobility, or enterprise connectivity
- Commercial ownership: you've personally held NRR, ARR, or renewal targets, not just been adjacent to them. We'll ask for specifics.
- Stakeholder complexity: comfortable owning relationships with multiple senior buyers in large organisations (HR, IT, Procurement, Finance, C-suite), ideally across more than one function simultaneously
- Product fluency: you don't need to be an engineer, but enterprise connectivity deployments require enough technical understanding to earn credibility with IT and procurement buyers
- Clear, structured external communication: exec updates and business reviews are a core part of the role
- AI-native working style: you default to AI to accelerate account research, prep, reporting and comms. This is a hard bar at Gigs — "occasionally use it for writing" is not the profile.
- Stage fit: there is no playbook here. GfW is building in real time. You need to be comfortable running accounts without infrastructure, and comfortable building that infrastructure as you go.
- A genuine interest in the product: Gigs is technical, and GfW sits at the edge of HR, IT, and telecom. Candidates who are curious about how it works — not just what it does — will go further.
Salary Range:
US: $155,000 - $185,000 basic - UK: £80,000 - £95,000 basic
(The final offer depends on your background, skills, and how you perform through the process. We're open to considering outlier candidates, which may result in an adjustment to the scope and compensation)
Work At Gigs
At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.
What We Offer
At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan
Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.
