Why This Job is Featured on The SaaS Jobs
This listing stands out in a SaaS context because it sits at the intersection of physical retail operations and software enabled execution. The role references a stack of modern tools such as Shopify, Endear, Slack, and Google Workspace, signalling an environment where store performance is managed through systems, data, and repeatable workflows rather than intuition alone.
For SaaS minded professionals, that combination builds durable operating experience: translating KPIs into daily process, using digital tooling to manage customer relationships, and standardising execution across locations. The mention of occasionally supporting other stores and new openings also points to work that resembles SaaS rollout patterns, where playbooks, onboarding, and consistency matter as much as local outcomes.
This role is best suited to operators who enjoy being close to customers while still thinking in metrics and mechanisms. It will fit someone comfortable coaching a team, maintaining high procedural standards, and making decisions based on performance signals like conversion and retention. It can also appeal to those exploring how software changes frontline work, especially where clienteling and inventory discipline are central to results.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Brand
Frankies Bikinis is a female-led lifestyle brand recognized for its on-trend designs, innovative fabrics, and a commitment to crafting styles that make women feel more confident. Founded by mother-daughter duo Mimi and Francesca Aiello in their Malibu home in 2012, the brand has since grown into an internationally recognized company. Their journey has included collaborations with iconic women such as Bella Hadid, Pamela Anderson, Sydney Sweeney, Gigi Hadid, Naomi Osaka, Hailee Steinfeld, and Sofia Richie.
From swimwear to ready-to-wear clothing, knits, and activewear, Francesca has expanded Frankies Bikinis' offerings to include a wide range of ultra-flattering, feminine styles. You can find our designs in retail stores nationwide, including Victoria’s Secret, Revolve, SSENSE, Free People, Kith, and Bloomingdale's.
About the Role
We are seeking an innovative and results-driven Store Manager for our Georgetown Boutique. You will lead with a strategic mindset, developing and executing plans that drive sales, enhance customer interactions, and strengthen community ties. A key part of this role is recruiting and developing a high-performing team through thoughtful hiring, coaching, and performance management. You’ll foster a collaborative, goal-oriented environment by setting clear expectations and leading by example.
As a local market expert, you will use your knowledge of community events and networking opportunities to drive store traffic, client engagement, and brand awareness. You’ll also partner with neighboring stores and execute impactful in-store activations to grow the customer base and elevate the brand presence.
Operational excellence is at the core of this position. You will ensure brand standards are met across all areas of store operations, including visual merchandising, cleanliness, inventory management, and shipment processing. The ideal candidate thrives in an independent, fast-paced retail environment and is confident in managing daily operations such as opening/closing procedures, team scheduling, and payroll accuracy.
This role may extend beyond your primary location, occasionally supporting other Leap-powered stores within the market. This includes assisting with new store openings, onboarding team members, providing sales floor coverage, or leading community activations.
Position Requirements
- Apparel expertise—ideally in swim or intimates—with a proven ability to manage fitting room operations, drive upselling, and navigate high-volume retail environments.
- Proven leadership experience with a demonstrated ability to build, nurture, and develop talent at all levels within the store, with a consistent focus on building a leadership pipeline.
- Strong business acumen with the ability to interpret key performance metrics, identify trends, and adapt strategies to drive store performance and profitability.
- Demonstrated ability to deliver personalized service and build authentic client connections that reflect the brand’s values and enhance loyalty.
- Ensure operational excellence across scheduling, payroll, inventory management, visual standards, and policy compliance to drive consistent store performance.
- Proficiency with digital tools such as Shopify, Endear, Slack, and Google Workspace to support business operations, client engagement, and team communication.
- Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
- Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
- Must be 18+ years of age
Annual Pay Range: $65k to $75k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal Skills
- Inspirational Leadership: Coaches and empowers others through hands-on leadership and consistent feedback.
- Customer-Obsessed: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences.
- Entrepreneurial Mindset: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation.
- Collaborative Communicator: Builds trust across teams and communicates effectively to drive alignment and results.
- Emotional Intelligence: Demonstrates strong self-awareness, empathy, and the ability to lead with warmth, sensitivity, and professionalism in all interactions.
- Detail-Oriented: Ensures all operational and brand standards are executed with accuracy and precision.
- Brand Expert: Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience and empower the team to sell with confidence.
Key Performance Indicators (KPIs)
- Sales & Profitability: Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT.
- Client Engagement: Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building.
- Operational Compliance: Maintains inventory accuracy, visual standards, and procedural excellence.
- Team Retention & Development: Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities.
About Leap
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap offers a competitive total rewards package, which includes:
- Unlimited PTO (blackout periods apply)
- Commission Eligible
- Healthcare benefits (medical, dental, vision)
- Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
- Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
- Employee Assistance Program
- Employee discount + wardrobe allotment for participating Leap brands
However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
