Why This Job is Featured on The SaaS Jobs
This Technical Project Manager role sits in the part of SaaS that determines whether a platform becomes real value for customers: implementation and adoption. With a Professional Services focus and an AI-powered product, the work is anchored in translating a configurable cloud platform into outcomes across complex enterprise environments, where stakeholder alignment and delivery discipline matter as much as the technology.
For a SaaS career, this kind of delivery leadership builds durable skills that transfer across product-led and services-assisted models. It develops fluency in cloud implementation constraints, requirements-to-user-story translation, and governance rhythms that enterprise buyers expect. The role also strengthens the ability to manage change, risk, and cross-functional dependencies, which is foundational for moving into program leadership, solutions delivery, or broader customer-facing technical leadership within SaaS.
The position best suits professionals who prefer structured execution, clear communication, and accountability across multiple parties. It will appeal to someone comfortable operating between business and technical teams, maintaining detailed plans, and providing steady stakeholder updates. Remote work is noted, so it can fit candidates who are effective at coordinating distributed contributors while maintaining momentum and clarity throughout a delivery lifecycle.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Lead complex digital transformations for some of the world's most recognized brands.
Have you ever wondered what it takes to deliver highly technical software implementations at enterprise scale? Join our Professional Services team and help customers unlock the full potential of Coveo's AI-powered platform.
With more than 1,000 implementations delivered over the years for global organizations such as Dell, Rolex, and Salesforce, our team tackles complex technical challenges every day. You'll play a key role in aligning business objectives, technical requirements, and project execution to ensure successful customer outcomes.
As one of our Technical Project Managers, you will:
Lead the implementation of Coveo's platform by defining project scope, objectives, milestones, and success criteria.
Act as the primary delivery lead and trusted advisor for customer stakeholders, driving alignment, decision-making, and accountability throughout the implementation lifecycle.
Coordinate customer stakeholders, internal experts, and project resources while managing expectations throughout the engagement.
Develop and maintain detailed project plans, proactively tracking budgets, timelines, dependencies, and deliverables.
Manage project changes, assess impacts, and implement mitigation strategies to minimize delays and risks.
Communicate project progress regularly to customers and internal stakeholders through status reports, governance meetings, and executive updates.
Identify, assess, document, mitigate, and escalate risks when required to ensure successful project delivery.
Partner closely with architects, developers, and technical customer stakeholders to translate business requirements into user stories and implementation decisions that maximize customer value.
Here is what will qualify you for the role:
At least 3 years of experience managing large-scale information technology implementation projects.
At least 5 years of experience gathering requirements, producing technical documentation, and coordinating quality assurance activities.
Strong understanding of the technical challenges associated with implementing cloud-based software solutions and web applications.
Excellent stakeholder management, leadership, organizational, and communication skills in complex customer-facing environments.
Ability to influence and collaborate effectively with developers, architects, business stakeholders, and executive sponsors.
What will make you stand out:
Experience with Agile delivery methodologies and tools such as Jira and Azure DevOps.
Project management certifications such as Project Management Professional (PMP), Scrum Master, or equivalent.
Experience with web development or software engineering.
Knowledge of enterprise search, indexing technologies, Salesforce ecosystems, or professional services automation tools such as Certinia (formerly FinancialForce) or Mavenlink.
Experience working in a consulting, professional services, or customer implementation environment.
This role requires strong English communication skills, as you will work primarily with English-speaking customers and stakeholders across North America and global markets.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
