Why This Job is Featured on The SaaS Jobs
This listing stands out for SaaS-minded candidates because it sits at the intersection of software-enabled operations and frontline revenue. The role is housed within LEAP, described as a platform that runs insight-driven retail stores for modern brands, which signals a tech layer behind the day-to-day store leadership. For SaaS professionals, it is a reminder that “sales” and “customer experience” roles can exist in environments where tooling, data, and process design shape outcomes as much as in-person service.
Career-wise, the position offers exposure to the operating rhythm that many SaaS companies build around: measurable performance, repeatable playbooks, and system adoption. Working with tools like Shopify and Endear, alongside collaboration software, provides practical experience in how customer data, workflows, and reporting translate into decisions. That kind of operational fluency can transfer into SaaS careers spanning customer success, implementation, retail tech partnerships, or revenue operations.
The role is best suited to someone who prefers hands-on leadership with clear metrics and a strong customer orientation. It also fits professionals who enjoy balancing coaching with operational detail, and who want to build comfort working through software systems as part of everyday execution in an on-site setting.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Brand
For more than two decades, Julie Vos has elevated the standards of fashion jewelry with artistry, originality, and quality, creating innovative jewels infused with the beauty of art, architecture, and the natural world. Julie's design ethos of "wearable luxury" reflects her vision that jewelry should bring joy and make you feel wonderful.Julie Vos creates the world's finest fashion jewels by designing and crafting every piece to the standards of fine jewelry. Each Julie Vos masterwork is individually hallmarked to guarantee its authenticity, and Julie stands behind the quality and longevity of each design with an exceptional warranty and an unparalleled commitment to customer service.
About the Role
We are seeking a passionate and driven Sales Supervisor for our boutique in the West Village. As a key leader in our team, you will play a pivotal role in managing day-to-day store operations, driving sales, and cultivating exceptional customer relationships. Your leadership will inspire your team to create memorable and elevated in-store experiences, reflecting the prestige and excellence of the brand.
As a Sales Supervisor, you will work closely with the General Manager to implement strategic initiatives designed to boost team performance, increase revenue, and uphold exceptional guest service standards. In this leadership role, you will not only guide and motivate your team but also oversee key operational functions such as inventory management, visual merchandising, and shipment processing, ensuring the smooth and efficient running of the store.
With a one-team mindset, you will also contribute to market and brand initiatives such as promotional events, activations, and store openings. You’ll leverage technology and systems such as Shopify, Endear, and Slack to optimize store operations. As a hands-on leader, you will manage both the customer experience and support your team’s growth, all while operating independently and effectively under pressure.
Position Qualifications
- Must be 18 years of age or older.
- Demonstrated leadership skills with the ability to inspire, guide, and collaborate effectively with teams to achieve both individual and organizational goals.
- Foundational experience in retail or customer-focused roles, with a proven track record of delivering exceptional guest experiences; experience in related categories is highly desirable.
- Flexibility to accommodate dynamic business needs, including availability for days, nights, weekends, and holidays.
- Active and engaged presence on the sales floor, with the physical capability to stand, walk, climb ladders, and lift up to 50 pounds to ensure operational excellence and an elevated customer experience.
Hourly Pay Range:$20/hr to $23/hr. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal skills
- People Leadership: effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders.
- Customer-Centric & Hospitality-Driven: seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
- Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
- Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
- Exceptional Communicator: Possesses strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients.
- Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
- Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
- Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.
Key Performance Indicators (KPI’s)
- Sales-driven performance with a focus on achieving and exceeding both personal and team sales goals by optimizing key metrics such as Conversion Rates, Units Per Transaction (UPT), and Average Order Value (AOV). Consistently delivers results through proactive client engagement, strategic selling techniques, and an unwavering commitment to excellence
- Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), secret shopper results, and fostering lasting relationships.
- Demonstrate strong organizational and time-management skills, consistently completing tasks and meeting deadlines with efficiency and precision.
About LEAP
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
LEAP Perks
- Bonus eligible
- Medical, Dental & Vision benefits (must average 32+ hours a week)
- AllOne Health - Employee Assistance Programs
- 401K
- Accrued PTO:
- Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
- Part-Time hourly employees can accrue based on local laws
- Employee discount + wardrobe allotment for participating Leap brands
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued
