Senior Professional Services Consultant

Adverity • London, UK • 3d ago

Why This Job is Featured on The SaaS Jobs

Senior Professional Services Consultant roles sit at a key junction in SaaS between product capability and customer outcomes. With a stated focus on Enterprise accounts and a London-based, hybrid office rhythm, this position reflects the reality of modern SaaS delivery where implementation, enablement, and ongoing platform value are tightly linked rather than treated as one-off projects.

For a SaaS career, the work builds durable skills in translating complex product functionality into business-facing solutions, running discovery and scoping, and guiding adoption over time. The remit also signals cross-functional exposure, particularly through feedback loops into product and service improvements and collaboration with account management around expansion opportunities. That combination is especially relevant in SaaS environments where retention and growth depend on sustained usage and measurable outcomes.

This role tends to suit professionals who enjoy consultative problem solving and can move between technical detail and stakeholder communication without losing clarity. It will likely appeal to someone comfortable owning delivery threads end to end, including training, tailored demos, and escalation management, while maintaining a steady, partner-oriented presence with senior customer teams.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

We are looking for a strategic and customer-focused Senior Professional Services Consultant who combines strong relationship-building skills with a consultative, solutions-driven mindset. In this role, you will act as a trusted partner to our customers, guiding them through implementation, adoption, and long-term growth on our platform, with a particular focus on our Enterprise accounts.

This is a full-time role based in London. We ask that you join us in the office 3 times per week, as we value in-person collaboration and see real benefit in the connections and teamwork it creates.

Some of the things you'll work on:

Serving as a strategic, day-to-day partner for customers, offering expert guidance on product functionality and addressing solution-related needs as they evolve.
Leading the scoping and delivery of client-specific requirements, demoing tailored solutions, and providing hands-on training or technical implementation to ensure successful platform adoption.
Taking a consultative approach to guide customers in getting the most value from our platform, with the goal of driving adoption, retention, and overall growth of our customer base.
Gauging customers' levels of engagement with the company and feeding back to other teams on product and service improvements.
Acting as our role model in championing a shift towards customer success and growth, particularly for our Enterprise accounts.
Partnering with customers on both short- and long-term initiatives, and supporting our Account Management team in identifying and executing upsell opportunities.
Guiding customer escalations, both within our team and with external partners.

We're excited if you have:

Relevant work experience, preferably in a SaaS company in a similar role (professional services, implementation, customer success, etc.) or in a media agency.
Experience working with Enterprise accounts; experience in digital marketing is a big plus.
Experience in a scale-up environment, where we move quickly and wear many hats.
Strong IT affinity, along with an analytical and problem-solving mindset.
A client-oriented personality, team spirit, and an empathetic, positive attitude with a genuine desire to help our customers reach their goals.
Excellent organisational and communication skills, with strong time-management abilities.