Why This Job is Featured on The SaaS Jobs
In SaaS, quality and reliability become product features as usage scales and enterprise customers depend on predictable releases. This Technical Program Manager remit sits at the intersection of engineering execution and customer impact, covering release governance, incident lifecycle discipline, and observability driven feedback loops. The listing signals a company operating an enterprise grade AI platform with a broad customer footprint, where reliability work is less about isolated QA and more about system wide guardrails.
For a SaaS career, the role builds durable leverage in how modern products ship and stay available. Owning release management and change safety standards develops a repeatable approach to reducing regressions across CI/CD pipelines, feature flag strategies, and rollback readiness. The emphasis on post incident reviews, reliability metrics, and cross functional accountability maps directly to how mature SaaS organizations measure operational excellence and protect customer trust as product surface area expands.
This position fits professionals who prefer structured coordination over pure feature delivery, and who enjoy translating technical risk into clear plans with owners and timelines. It also suits candidates comfortable operating across Product, Engineering, and Operations, especially those who want to be a central point of alignment when priorities compete. A background spanning QA, test engineering, or platform adjacent program management would align well with the scope described.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
We are looking for a Technical Program Manager, Quality and Reliability to champion cross-functional initiatives that enhance the quality, reliability, and operational excellence at Harvey. You will be the ultimate owner of Harvey’s product quality. You will collaborate closely with Engineering, Product, and Operation teams to identify and address critical gaps in test coverage, release safety, incident management, and system observability. You will discover reliability risks and partner with Platform teams to drive broad improvements, focusing on building repeatable, scalable reliability guardrails as Harvey navigates hyper-growth.
What You'll Do
Own release management end-to-end, ensuring on-time, high-quality product releases through coordination across all teams in a fast-paced environment.
Introduce and enforce change safety standards, such as risk assessments, rollback procedures, feature flag, and bug bashes to reduce regressions and customer impact.
Lead horizontal reliability initiatives focused on improving test coverage, observability, and incident response readiness.
Define, measure, and report on reliability metrics (e.g. change failure rate, MTTR, SLI), and drive accountability for sustained improvement.
Identify systemic gaps in release processes, testing, monitoring, and incident response; convert findings into structured improvement plans with clear owners and timelines.
Drive rapid triage and resolution of customer-reported issues in partnership with Product and User Operations, ensuring timely followup and continuous improvements.
Own and improve the incident management lifecycle: Facilitate rigorous post-incident reviews, ensuring root causes are identified and corrective and preventative actions are tracked to completion..
Oversee vendor reliability and SLA compliance, including performance monitoring, incident escalation, and periodic business reviews.
What You Have
5+ years of experience in technical program management or release management, ideally within SaaS or fast-moving tech companies
Prior Experience working as Software QA or Test Engineer, preferably with SaaS products.
Strong understanding of engineering workflows, including CI/CD, release cycles, and infrastructure planning.
Experience partnering with engineering and product leadership to achieve cross-team quality and reliability objectives.
Excellent communication skills—you can distill complexity into clarity for both technical and non-technical audiences.
A track record of building systems and processes that scale with growth.
Comfort in ambiguity and eagerness to build structure where there is none.
Bachelor’s degree in Computer Science, Engineering, or related technical field.
Bonus Points
Familiarity with incident management tooling (PagerDuty, Incident.io), monitoring stacks (Datadog, Prometheus, Grafana), and test automation frameworks (Playwright, Cypress, Selenium)
Compensation
$200,00 - $275,000 USD
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
