Why This Job is Featured on The SaaS Jobs
This Solutions Engineer role sits at a core junction in SaaS: translating an AI product into tangible outcomes during the sales cycle. The remit spans technical discovery, tailored demonstrations, and proof of concept work, which are common pressure points for SaaS companies selling higher-consideration software. The LATAM and Portuguese focus also signals a go to market motion where language and regional context materially shape how value is communicated and validated.
From a SaaS career perspective, the work builds durable leverage across multiple functions. Running POCs and handling RFP and security questions develops fluency in buyer evaluation patterns, procurement realities, and the operational side of selling software. Regular collaboration with Product and Engineering to carry customer feedback back into planning is also a practical pathway into product-facing influence, a hallmark of mature SaaS organisations.
This position tends to suit professionals who enjoy being customer-facing while staying close to the technical and product details. It fits someone comfortable moving between executive conversations and hands-on problem solving, and who prefers structured, repeatable work such as building standard materials and playbooks. Candidates who value cross-functional collaboration and thoughtful communication across languages and audiences should find the scope aligned.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What’s the opportunity?
Fin is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.
What will I be doing?
- Lead technical discovery to identify and address our customers’ needs
- Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
- Conduct impactful, value-based solution reviews and in-depth technical sessions
- Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
- Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
- Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
- Build trust with customers by approaching challenges with empathy and curiosity
- Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
- Commit to customer success, ensuring lasting value and proactively addressing challenges
What skills do I need?
- Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
- Portuguese Fluency required, Spanish also preferred
- Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
- Ability to solve problems independently while thriving in collaborative team environments
- Proven time management skills in a dynamic team environment
- Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
- Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.
- Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
- Familiarity with managing POCs, RFPs, and addressing complex security questions.
- Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
- Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
- Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
- Willing and able to travel occasionally
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
*Proof of eligibility to work in the United States is required.
The OTE range for candidates within the Greater Chicago Area is $146,750 - $193,500. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
