Why This Job is Featured on The SaaS Jobs
This Workplace Operations role stands out in SaaS because it sits at the intersection of product-led scale and real-world infrastructure. ElevenLabs operates as an AI product company with multiple platforms and a large, growing user base, which typically creates constant demand for reliable internal systems that keep teams productive. Anchoring a key New York hub makes workplace operations a meaningful part of how a high-growth SaaS organization executes day to day.
For a SaaS career, the value is in learning how operational standards translate into business continuity as headcount and stakeholder traffic increase. Managing vendors, space planning, and office documentation builds a transferable playbook for scaling internal operations, particularly in companies where cross-functional teams depend on predictable, well-run environments. The role also develops fluency in partnering with People Ops, facilities, and leadership, a common requirement in SaaS where operational decisions need clear ownership and measurable outcomes.
This position fits operators who prefer visible, hands-on work and clear service expectations, and who are comfortable being the local point of coordination for many moving parts. It suits someone who enjoys building repeatable processes, handling external partners, and supporting internal events, while maintaining consistency in a fully in-office setting in New York.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
This is an exciting opportunity to anchor ElevenLabs' New York office -our second-largest hub. As Workplace Operations lead for our SoHo space, you'll be the go-to person for our rapidly growing US team and a central hub for the New York AI community.
You'll own the day-to-day workplace experience: keeping operations running smoothly, maintaining white-glove standards, and driving initiatives that elevate employee experience, optimize costs, and scale our infrastructure as we grow. You'll ensure our office is a place where people love to work. This fully in-office role is based in SoHo with on-site presence.
Perfect for a proactive, high-energy individual who thrives at the center of the action and wants to grow their career in a fast-paced AI company.
In this role, you will:
Be the Hub & Culture Driver: Serve as the main point of contact for the office, welcoming guests, leading onboarding, and boosting team culture through curated food/beverage programs, social rituals, and office perks.
Run Daily Operations & Vendors: Manage all day-to-day workplace logistics—including cleaning, maintenance, security, and shipping—while owning vendor relationships from contract negotiations to performance management.
Optimize Space & Landlord Relations: Partner with building management to maintain facilities, establish white-glove service standards, and manage ongoing space planning, floor plans, and seating charts to support a growing team.
Support Events & VIP Visitors: Coordinate logistics for internal and external events—such as AI hackathons, team offsites, and all-hands meetings—while ensuring a high-touch, premium experience for visiting executives and clients.
Own Onboarding & Internal Comms: Partner with People Ops to continuously improve the local onboarding experience (tours, swag), manage all office-related communications, and maintain clear SOPs and workplace documentation to ensure a seamless experience as the team grows.
Requirements
Based in New York, able to be in the office 5 days a week.
Strong operational expertise in managing the day-to-day running of a high visibility office. Thrives in high pressure environments requiring solid judgement and quick decision making.
Experience acting as the primary point of contact for building management, coordinating with vendors, and overseeing office maintenance and supplies.
Ability to communicate effectively with a wide range of stakeholders, from senior executives and legal partners to vendors and office guests, ensuring a professional and welcoming environment.
A proactive and forward-thinking approach, with a proven ability to anticipate needs, identify inefficiencies, and implement new processes to improve workflow in a fast-paced environment.
Experience in fostering a positive and productive office environment, including planning and executing office-wide events and negotiating with vendors to ensure high-quality service and cost-effectiveness.
Why this role?
This is an exciting opportunity to lead operations at one of the world’s top AI companies. You’ll have the autonomy to shape our local culture, scale a critical hub, and directly impact how our team and the broader AI community experience ElevenLabs every day.
