Why This Job is Featured on The SaaS Jobs
This Cloud Security and AI Consultant role sits at a key SaaS intersection: enterprise cloud delivery and customer experience platforms that increasingly embed AI capabilities. Genesys operates a widely adopted, cloud-based CX product, and the listing makes clear the work is oriented around real customer deployments, security reviews, and governance rather than internal-only security operations.
For a SaaS security career, the role offers sustained exposure to the kinds of problems that recur across mature subscription platforms: multi-tenant risk considerations, cloud-native architecture discussions, and communicating controls in ways that satisfy enterprise buyers. The emphasis on translating security architecture for both technical and executive stakeholders is particularly relevant in SaaS, where security posture often influences procurement cycles and long-term retention, and where advisory work needs to connect product realities with customer requirements.
This position is best suited to professionals who prefer consultative, customer-facing security work and can move between deep technical detail and boardroom-level narratives. It will likely appeal to candidates who want to build credibility in AI risk and cloud security within a SaaS vendor context, especially those comfortable partnering across Product, Engineering, Legal, and Compliance to align security guidance with how the platform is actually built and operated.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
AI & Cloud Security Consultant
United States
Role Overview:
Drive secure adoption of AI-powered cloud technologies for some of the world’s largest enterprises, shaping how organizations protect customer experience platforms at scale. This role influences security strategy across customer engagements, partnering directly with enterprise security leaders to strengthen trust, reduce risk, and accelerate cloud transformation. At Genesys, we are advancing customer experience through AI innovation and human-centered design, and this role plays a critical part in ensuring that innovation is secure, resilient, and enterprise-ready. You will operate at the intersection of cloud security, AI risk, and customer advisory, bringing deep technical credibility and strategic insight to high-impact engagements. Exposure to complex enterprise environments and emerging AI security challenges provides a clear path for continued growth, visibility, and thought leadership.
Key Responsibilities:
Serve as the primary technical security advisor for customer engagements, influencing secure adoption of Genesys Cloud AI capabilities across enterprise environments
Lead architecture discussions that improve security posture, scalability, and resilience of customer cloud deployments
Design and communicate AI security strategies that reduce risk, strengthen governance, and align with enterprise security frameworks
Drive customer security reviews, audits, and technical assessments, ensuring clear articulation of security controls and risk mitigation approaches
Translate complex security architectures into actionable guidance for both technical teams and executive stakeholders
Guide remediation strategies for vulnerabilities and penetration testing findings, improving overall platform security and customer confidence
Partner cross-functionally with Product, Engineering, Legal, and Compliance teams to align security messaging and technical accuracy
Build long-term trusted relationships with customer security leaders, positioning Genesys as a strategic security partner
Required Qualifications:
10+ years of experience in cybersecurity, cloud security, application security, or related technical security disciplines
Strong expertise in AWS security, cloud-native architectures, Kubernetes, APIs, and modern SaaS security models
Proven experience securing enterprise cloud environments and cloud-native applications
Deep understanding of identity and access management, encryption, data protection, and DevSecOps practices
Hands-on experience with security technologies such as SIEM, endpoint protection, vulnerability management, and threat intelligence
Demonstrated ability to communicate complex technical concepts clearly to both technical and executive audiences
Experience supporting enterprise security assessments, audits, or customer-facing security engagements
Strong consulting and stakeholder management skills with the ability to influence senior security leaders
Preferred Qualifications:
Experience applying OWASP Top 10 for LLM Applications and modern AI security best practices
Familiarity with Generative AI, LLMs, or AI-enabled enterprise solutions
Experience with AI red teaming, adversarial testing, or AI model evaluation frameworks
AWS Security Specialty, CISSP, CCSP, GIAC, or similar certifications
Experience with Infrastructure as Code and security automation
Background in SaaS or cloud-native software organizations
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$148,600.00 - $261,400.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
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Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
