Why This Job is Featured on The SaaS Jobs
This Senior Business Analyst role is featured because it sits at the intersection of product-led SaaS and operational decision-making, where analytics directly influences how customer experience and IT service products perform in-market. In a company building service software at scale, the mandate to turn complex datasets into actionable insights is a core SaaS capability, especially when multiple product lines and functions need a shared view of performance.
From a SaaS career perspective, the work builds durable strengths in revenue and funnel analytics, forecasting, and pipeline hygiene, all of which translate across B2B subscription businesses. The emphasis on dashboards, data modelling, and working with structured and unstructured data reflects the reality of modern SaaS environments where teams rely on self-serve metrics and consistent definitions to make trade-offs. Exposure to CRM data and sales process metrics also helps bridge the common gap between analytics and go-to-market execution.
This role suits an analyst who prefers cross-functional collaboration and is comfortable communicating findings to varied stakeholders. It aligns well with someone who enjoys building repeatable reporting systems, improving how metrics are interpreted, and pairing technical tools like SQL, BI platforms, and Python with business context to drive clearer decisions.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.
Job Description
● Collaborate with cross-functional team members to come up with actionable, high- impact
insights across product lines and functions.
● Semi-independently develop and implement regular reporting of key performance metrics
including forecasting, funnel analysis, pipeline management etc.,
● Communicating findings to stakeholders and taking initiatives for improving business
performance.
● Ensure that data and analysis is presented in a format that is appropriate for a varied
audience using data visualization, dashboards, or other methods.
● Utilize strong database skills to work with large, complex data sets to extract insights.
Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be
analysed to extract insights and improve business processes
● Using advanced analytics and metrics to improve processes and provide data-driven
forecasts of potential costs, revenues, and risks of business initiatives
Qualifications
Bachelor's or Master's degree in Business, Analytics or a related field from premier institutions, with work
experience of 4 to 7 years. Work experience in e-commerce, internet, software, and SaaS industries is a plus.
Key Skills/Requirement:
● A passion for helping organizations understand how to solve problems through advanced
data analytics in a fast-paced, technology-oriented environment.
● Familiarity with database technologies and tools for data transformation and processing (SQL
knowledge is preferred). Prior experience in data modelling, advanced Excel is mandatory
● Experience in building management dashboards and driving sales metrics with a visualization tool
such as Tableau, Power BI, etc.
● Experience in transforming business requirements into analytical models, designing algorithms,
developing reports from structured & unstructured data to provide actionable insights for the sales
team, preferably using python.
● Hands on any CRM experience with basic understanding of sales processes and knowledge of key
sales metrics
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose,
and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are
committed to providing equal opportunity for all and believe that diversity in the workplace creates a more
vibrant, richer work environment that advances the goals of our employees, communities and the business.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
